stewartfrantz | Stripe Developers | Page 1

radiant thunderBOT Feb 12, 2024, 8:33 PM

#

summer fulcrum Feb 12, 2024, 8:35 PM

#

Hello, what exactly do you click on to have turn it on? As far as I am aware, that setting shouldn't need a secondary thing to be turned on, so this may be something to look further in to with our support team, but I am happy to look in to how to do your workaround via the API

autumn rain Feb 12, 2024, 8:37 PM

#

summer fulcrum Feb 12, 2024, 8:42 PM

#

Unfortunately it looks like our API does not have a way to turn that on

autumn rain Feb 12, 2024, 8:43 PM

#

You could see how thats wild

#

I programmatically send invoices but they dont have reminders? I also think I pay more for that feature.

summer fulcrum Feb 12, 2024, 8:43 PM

#

I can raise feedback about this, for now I think the best way forward would be to talk to our support team to see why your account-level setting isn't being respectedhttps://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

autumn rain Feb 12, 2024, 8:44 PM

#

How can I phrase or communicate and to who?

summer fulcrum Feb 12, 2024, 8:45 PM

#

The description that you already gave is good. The page that I linked to has a contact support box in the lower right, you can talk to our support team through that. they will be able to check in to your account's settings and file a bug report with the right engineering team if this ends up being a bug

#stewartfrantz