#arkansasbeauty-connect-onboarding
tardy wingBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- arkansasbeauty_89186, 0 minutes ago, 8 messages
- arkansasbeauty_89186-account-support, 15 hours ago, 4 messages
- ArkansasBeauty-branding-update, 2 days ago, 14 messages
- arkansasbeauty_89186, 6 days ago, 25 messages
soft oyster
Did you mean like this?const account = await stripe.accounts.create({
type: 'custom',
country: 'US',
email,
business_profile: {
mcc: '5947',
url: 'https://www.somesite.com',
},
business_type: 'individual',
company: {
name: 'Some name',
},
individual: {
email,
first_name: fullName.split(' ')[0],
last_name: fullName.split(' ')[1] || '',
dob: {
day: parseInt(day, 10),
month: parseInt(month, 10),
year: parseInt(year, 10),
},
ssn_last_4: ssn.slice(-4),
phone: formattedPhone,
address: {
line1,
city,
postal_code,
state,
country
}
},
capabilities: {
card_payments: { requested: true },
transfers: { requested: true },
},
});
muted falcon
Hi 👋 sorry, it had been a bit so I thought you had stepped away and was cleaning up threads. We can continue here.
Yup, exactly
soft oyster
Ok, I will give it a try and will reply here if it either works or not.
muted falcon
Sounds good.
soft oyster
That seemed to have worked, I guess I just read the docs wrong or maybe got confused. I did have another question. I'm working under the test umbrella with respect to Stripe connect accounts and noticed that I have supplied all the "Required" fields, with some fields left as "Not provided". At the bottom under "Settings/Capabilities" there are two items "Card payments" and "Transfers" marked "inactive" in red. Is that the reason the account is still under "Restricted"?
muted falcon
Yup, it sounds like either the accounts are still missing information, or the information failed validation/verification. I would need to hunt it down again, but I think test Custom accounts may only trigger one round of verifications, so if they don't go active immediately they may not.
If you look at the Account object via the API, do you see anything in requirements.currently_due? requirements.disabled_reason should help share insight into why the account isn't active as well.
tardy wingBOT
soft oyster
I see that the first one is past due, when clicking on it it states that Taxpayer Identification Number is required. But I dont quite understand that since the user who would be creating the Connect account is not a business but rather an individual user who is just using our service to sell their item and get paid by us, hence they require a Connect account. As for the second item, it stating that the social security number verification has failed, but I supplied the last 4 dummy numbers "0000". The last is banking info which I have not supplied yet.
latent spear
👋 hopping in here since toby has to head out soon - give me a minute to catch up
Can you share the account ID of the connected account you're looking at?
tardy wingBOT
arkansasbeauty-connect-onboarding
soft oyster
acct_1Ohx7a4F5k4iNSah
latent spear
I belive it's asking for taxpayer identitification number because you passed in the company.name when you created the account. If you pass in company in your creation request, we'd expct you to pass in the full set of company information. Since you're just working with individuals, you can likely leave it out
soft oyster
But when submitting without adding the company name, I now see these as needed:
tardy wingBOT
restive atlas
@soft oyster what's the real problem you are trying to solve? We ask for information that is required based on many criteria (account type, country, business model, etc.)
soft oyster
The question is what is causing the account to stay under "Restricted"? In addition, an important questions are these:I see that the first one is past due, when clicking on it it states that Taxpayer Identification Number is required. But I dont quite understand that since the user who would be creating the Connect account is not a business but rather an individual user who is just using our service to sell their item and get paid by us, hence they require a Connect account. As for the second item, it stating that the social security number verification has failed, but I supplied the last 4 dummy numbers "0000". The last is banking info which I have not supplied yet.
restive atlas
Are you a developer writing the code end to end?
soft oyster
yes
restive atlas
Perfect, so call the Retrieve Account API and then look at requirements and it will tell you everything about that account, what information is missing now, in the future, what failed verification, etc. That is your canonical property to look at to understand account verification
soft oyster
Can you answer this question: But I dont quite understand that since the user who would be creating the Connect account is not a business but rather an individual user who is just using our service to sell their item and get paid by us, hence they require a Connect account.
I see that the first one is past due, when clicking on it it states that Taxpayer Identification Number is required.
restive atlas
https://stripe.com/docs/connect/required-verification-information says this information is required even for individuals
The problem is that it's tough to say from just random pictures
I don't understand if it's the Dashboard, or Connect Onboarding, or you doing things in the API as a developer