dennis_de | Stripe Developers | Page 1

ripe salmonBOT Feb 9, 2024, 11:33 AM

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cloud ginkgo Feb 9, 2024, 11:33 AM

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Example id: in_1OevUiKSCBaxYA7anoXnMDKb

steel crow Feb 9, 2024, 11:33 AM

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hi! hmm yeah you can't reset anything. If you want to charge the customer again and the existing Invoice is already finalized and paid, you'd create a new Invoice.

cloud ginkgo Feb 9, 2024, 11:34 AM

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This is because the customer wants to pay, but the means of payment was not sufficiently covered at the time, for example. It is therefore not a real dispute in the sense of a deliberate contradiction.

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Thx @steel crow And I cancel the existing one?

steel crow Feb 9, 2024, 11:34 AM

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yes I think we model declines on SEPA as disputes

cloud ginkgo Feb 9, 2024, 11:35 AM

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steel crow yes I think we model declines on SEPA as disputes

Yes, you do. Unfortunately.

steel crow Feb 9, 2024, 11:35 AM

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not sure what you mean by 'cancel' you could void it I suppose

cloud ginkgo Feb 9, 2024, 11:35 AM

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If I declare it invalid, will stripe automatically regenerate it because the service has not been billed?

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Or do I have to create one completely manually?

steel crow Feb 9, 2024, 11:36 AM

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the latter

cloud ginkgo Feb 9, 2024, 11:36 AM

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Okay, not a good workflow. You're not being strict in the system, especially because the invoice itself is no longer paid. But I'll talk to your product team for billing, they are always quite open to such optimizations. 🙂

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You have definitely helped me, even if the solution really feels "dirty".

#dennis_de