milan-pi-cancel | Stripe Developers | Page 1

rose cobaltBOT Feb 8, 2024, 10:34 PM

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rough rain Feb 8, 2024, 10:34 PM

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Hi there

warm basin Feb 8, 2024, 10:35 PM

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Hello

rough rain Feb 8, 2024, 10:36 PM

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PaymentIntents can only be canceled if they are not in a succeeded state. So, the PI for a captured payment cannot be canceled. You'd have to refund at that point

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US bank accounts are slightly different. If a PI for a US bank account is in processing, it may still be cancellable.

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I recommend reviewing this: https://stripe.com/docs/payments/paymentintents/lifecycle

rose cobaltBOT Feb 8, 2024, 10:37 PM

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milan-pi-cancel

warm basin Feb 8, 2024, 10:38 PM

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Got it. Makes sense on card. On ACH, I'm trying to figure out if we attempt a cancel or always just attempt a refund after the payment has been executed. It seems it would be hard to know exactly when the processing window is closed ...unless we ping Stripe to get the status in real time. I guess I'm looking for best practice on this one.

rough rain Feb 8, 2024, 10:39 PM

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You can cancel first. Depending on where funds are at the moment, you may get an error and would need to wait for the PI to move to succeeded and then refund instead.

warm basin Feb 8, 2024, 10:40 PM

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Ok. We can try that. And IF we did issue a refund when it is processing would that still work?

rough rain Feb 8, 2024, 10:42 PM

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The timing would really depend here. It might still work and no funds would move if you make the refund earlier in the 'processing' state, if that makes sense: https://stripe.com/docs/payments/ach-debit#ach-refunds

#milan-pi-cancel