#emad0154
tawny pond
@deep zenith
mortal basalt
Hi 👋 what do you see in requirements.disabled_reason and requirements.errors for an Account that saw that behavior?
rancid mulchBOT
mortal basalt
requirements.pending_verification could also be relevant
mortal basalt
Also some context, if the questions here are how to adjust your flow so it can detect issues and properly route your users, we can definitely help with that. If the questions are more about why specific account's details can't be verified that should be discussed with our Support team:
https://support.stripe.com/?contact=true
I removed the screenshot that appeared to have personal information in it as this is a public forum.
tawny pond
Oh ok
mortal basalt
Actually, that's all of them, deleting the rest
tawny pond
Support couldn't help us
We arent sure what are we doing wrong here
We have checked all integration multiple times
uncut steeple
Are you getting an API error? Or does the API allow you to properly send the information and then Stripe flags it as incorrect?
gray lodge
the API sends the correct information and then stripe flags the account
@mellow plover
uncut steeple
In that case I think you should talk to support again, on this server we can help properly send the info. If the seemingly correct info is getting flagged, the issue isn't with your integration, and is something our support team would need to investigate further
gray lodge
@mellow plover can you confirm also from your side that all information are being sent correctly before we move over to support?
gray lodge
Hi 👋 what do you see in `requirements.disabled_reason` and `requirements.errors...
the disabled reason shown is requirement past due
And past due shows business_profile.url
mellow plover
Yes that's correct
gray lodge
it seems like something is off with SSN. because when I inputted the SSN manual from stripe dashboard for the driver the account was marked as complete. however we are sending the correct SSN to the dashboard
uncut steeple
Gotcha, I remember the business profile URL from the other day, I think that reaching out to our support team would be the best step for that requirement. From what I saw, we are receiving the URL that you sent, but we were unable to reach your site when trying to verify it. Our support team should be able to get more info on what specifically went wrong there.
Same advice for the SSN if we are receiving the data that you are sending. I wish I could help more but my knowledge only really goes up until the point where you send this info to us.
gray lodge
we just found out something now that we are only have the option to send the last 4 digit of the SSN and not the full. I think this is the issue. but it doesnt seem like stripe accepts the full SSN from the API.
There is no option to send full ssn
uncut steeple
Can you ellaborate more on that? Is this an error that you are getting or something that came up in the support conversation? My understanding is that you can send it in some capacity, looking in to how and I will get back to you
gray lodge
in order for stripe to mark the custom connected account as active and complete, the requirment is the full SSN of the individual that is onboarding on our application, we collect this info and send it to stripe but when we send the info stripe only allows us to send the last 4 Digit of the SSN and not the full one, therefore this creats an error on stripe dashboard for that connected account becasue it sees that its missing the Full social .
I had @mellow plover to check and see what is being sent and it shows that stripe doesnt let us send the full SSN and only accepts the last 4 digit
mellow plover
individual.ssn_last_4
This is the required field for creating connect accounts
And this does gets sent to the dashboard
uncut steeple
Gotcha, so it looks like we are getting what you are sending but later Stripe rejects it?
mellow plover
Yes
uncut steeple
Gotcha, so it does sound like our support team is the best team to consult for both of these issues
gray lodge
are they able to explain to us how to send the FULL social ?
mellow plover
I think what he means is they will tell us why it gets rejected
uncut steeple
Where are you seeing that the full SSN is required? I have only seen the last 4 be collected by our forms and it looks like the API only sends last 4
gray lodge
when we look at the account from the admin dashboard, it shows this requiremnt is past due, and when we open it, it shows verification failed, and when we click on replace, it only give the option to add the full SSN
uncut steeple
Can you send me the ID of that account?
gray lodge
acct_1OhYrAQKeISfkRds
i inputted the SSN and by doing this it satisfied the SSN requirement
uncut steeple
From your request log it looks like the dashboard passed that in as individual.id_numer
https://dashboard.stripe.com/logs/req_LJIX19qpC4byy5
Which you can pass in via the API
https://stripe.com/docs/api/accounts/update#update_account-individual-id_number
The events around that account's requirements do show that individual.id_number is the field that we flagged in the account's requirements hash https://dashboard.stripe.com/events/evt_1OhbACQKeISfkRdsI5md9wCW
mellow plover
So what you are saying is that we should pass full ssn in individual.id_number in the onboarding process?
Because this API you mentioned is for Updating account
uncut steeple
Yep, you can pass it in during the onboarding process as well. That same param exists on the create request if you pass in all of your info there
uncut steeple
Yep one sec, it did look like we got it properly before but our automated process for validating ran in to some trouble.
Yep, here is the API request where it got passed to us. https://dashboard.stripe.com/logs/req_HVYfTcgCAvFkzk
And here is the event where we took it out of requirements. https://dashboard.stripe.com/events/evt_1OhbWzQKeISfkRds1sLvcJmL
And it looks like we actually verified the URL that time as well.