#totilloxv2

1 messages · Page 1 of 1 (latest)

lofty mesaBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

dull adder
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Hi 👋 that means the Connected Account you're trying to reverse the Transfer for doesn't have the funds to return to your Platform.

quartz juniper
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So there is no way to get the reverse if that person funds out the money previously?

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Hi btw!

dull adder
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It depends on whether Connect Reserves are set up for your flow, which I'm honestly not too sure how to check the details of your account.

From what I saw in the other thread, it sounds like you're using a Separate Charges and Transfers flow, so the Transfer reversal behavior you're describing sounds like it aligns with what we describe here:
https://stripe.com/docs/connect/separate-charges-and-transfers#reversing-transfers

Creating separate charges and transfers

Learn how to use Connect to create charges on your platform account on behalf of connected accounts, perform transfers separately, and retain funds in the process.

quartz juniper
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So if the user that I want to do the reverse funds out their reserves there is no way to get money back to our principal account?