yonatan3455 | Stripe Developers | Page 1

wanton tinselBOT Feb 8, 2024, 3:15 PM

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tranquil arrow Feb 8, 2024, 3:17 PM

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Hi 👋 the cancellation details, if available, should be stored in the cancellation_details hash on the Subscription object that you receive in that Event:
https://stripe.com/docs/api/subscriptions/object#subscription_object-cancellation_details

The Subscription object | Stripe API Reference

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sick wyvern Feb 8, 2024, 3:18 PM

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Hi, I tried to access them through cancellation_details.comment but didn't get any, is it a known bug?

tranquil arrow Feb 8, 2024, 3:20 PM

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Were any set?

sick wyvern Feb 8, 2024, 3:20 PM

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yes, is the data sent in the webhook, or should I query it?

tranquil arrow Feb 8, 2024, 3:21 PM

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Where was it set, do you have an example you can share that I can take a closer look at?

sick wyvern Feb 8, 2024, 3:22 PM

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yes, you can see on this subscription sub_1OhCsECWcHXwVLZTM1oZCiyC

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the note is "doesn't support french"

tranquil arrow Feb 8, 2024, 3:27 PM

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In this case, those details were provided in this request, which happened after the customer.subscription.deleted Event was generated:
https://dashboard.stripe.com/logs/req_kRxlnYjEikCmor

Since those fields weren't set before the deletion Event was generated, it's expected for those fields to be empty. Did you see them set in the following customer.subscription.updated Event that got created?

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