marynadocplanner

[ivory pike]

👋

Taking a look

Alright from our internal logs I am just seeing that the bank timed out in responding to us when we attempted the refund.

Which leaded to it failing

So mostly the customer would need to reach out to their bank in this case and I recommend you refund them out of band

[round yarrow]

Okay, thank you for the quick response!!! 😃