johan | Stripe Developers | Page 1

fresh torrentBOT Feb 8, 2024, 11:52 AM

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wary zodiac Feb 8, 2024, 11:52 AM

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Can you share the ID (req_xxx) of the API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pallid gate Feb 8, 2024, 11:52 AM

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sure thing one sec

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req_3rumokOv8QeVD1

fresh torrentBOT Feb 8, 2024, 11:56 AM

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wary zodiac Feb 8, 2024, 11:56 AM

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Ah, ok. It's a direct charge from the platform

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The flag to enable MOTO payments hasn't been applied to the platform correctly to allow for Connect payments (direct charges in this case)

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I can fix that for you now

pallid gate Feb 8, 2024, 12:06 PM

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that would be great please

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let me know if you need anything else

wary zodiac Feb 8, 2024, 12:06 PM

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Ok, try again now

pallid gate Feb 8, 2024, 12:08 PM

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wow that worked. you basically unlocked me from an issue that I had for 2 weeks. thank you so muhc

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can you please confirm that it will for our all our connected accounts in production?

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it will work*

wary zodiac Feb 8, 2024, 12:09 PM

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Yes, I've applied the MOTO gate for Connect payments in both test and live on the platform (acct_1CYhS4B45ZPr5ETA)

pallid gate Feb 8, 2024, 12:10 PM

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fantastic!! thank you so much this is great news

wary zodiac Feb 8, 2024, 12:10 PM

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No problem, glad I could help!

pallid gate Feb 8, 2024, 12:10 PM

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I hope you have a nice day, this is everything from me!

#johan