peteryang_33788 | Stripe Developers | Page 1

tribal coveBOT Feb 8, 2024, 4:16 AM

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queen falcon Feb 8, 2024, 4:17 AM

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Hi there, can you describe the problem?

sand zinc Feb 8, 2024, 4:18 AM

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Hi we purchasing about 100 m2 reader from your web but found out about 10 reader has issue
the leftmost and rightmost light will keep flashing
reset not work and we can't use them in this status to connect to our product as a payment device

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as shown in the pic, the 2 light keep flashing and we tried use a pin to reset but doesn't work

queen falcon Feb 8, 2024, 4:19 AM

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https://stripe.com/docs/terminal/readers/stripe-m2#connectivity-and-reader-status based on this doc, it means Reader tampered.

Stripe Reader M2

Learn about the Stripe Reader M2 Bluetooth reader.

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Can I suggest you to reach out to support and tell them about this problem https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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And they will link you up with the relevant team

sand zinc Feb 8, 2024, 4:32 AM

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Got you thx

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thanks and just submit a ticket may we know what is the resolution for this kind of issue? thx

queen falcon Feb 8, 2024, 4:37 AM

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I'm not sure, please follow up with support. Thanks.

#peteryang_33788