#longbeard-financialconnections-fees

1 messages · Page 1 of 1 (latest)

tepid quartzBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

tidal turret
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@mellow gale I'm sorry but I can't really help with this. I'd recommend reaching out to our support team to investigate and get a detailed explanation of those fees: https://support.stripe.com/contact

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longbeard-financialconnections-fees

mellow gale
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Understood. They are not helpful. Can you tell me if there are situations where a fee would be charged, but not have a payment intent recorded?

This appears to be what is happening.

tidal turret
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I don't know anything about pricing so I can't tell you sorry

mellow gale
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Sorry to press. I am not asking about pricing. I am asking about functionality.

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Does a call to paymentIntents->create always create an intent and record it in the dashboard.

tidal turret
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All good, I know you want an answer, I just can't help. Me answering this question won't tell you anything. Creating a PaymentIntent is unrelated to trying to collect bank account details during it. You have to work with our support team for 1:1 support for questions like yours, I don't know how it works internally and what can cause a certain fee to be taken without a real record of the attempt

mellow gale
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thanks. I understand.

Support is not real swift lol. I will try again

tidal turret
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yeah sorry and debugging something like this is not soemthing they can do in minutes either so you'll have to be patient with them