#sleepys-connect-onboarding

1 messages · Page 1 of 1 (latest)

warped flintBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

raven heath
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Hi, where are you seeing this? Can you add more details?

warped flintBOT
lost belfry
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On this screen. I am onboarding a express account

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The people connecting to my platform is not getting paid we are using their connected account to place charges for using my platform

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Or am i using a wrong connect type to handle this usecase

slow orchid
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sleepys-connect-onboarding

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No you can't change any of this

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I don't really understand what you are saying though. If you accept payments for them, they are getting paid

lost belfry
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For context, my platform needs users to connect thier stripe accounts so when they place an order on it, we just automatically charge them

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Should i not be using stripe connect for this?

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They can attach their shopify store, and resale the items. So techcnially they are merchants

slow orchid
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yeah that doesn't really make sense to me right now. It's impossible for you to "charge a Stripe account" so you're definitely going down the wrong path.

lost belfry
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So what is the approach i need to take?

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Have users type in their card information and store it?

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On the merchants dashboard on stripe?

slow orchid
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this is an extremely old doc, highly deprecated

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Sorry, I still have no idea what your business model is unfortunately. Can you take a step back and clearly outline exactly who pays what when, so that I can make sense of it?

lost belfry
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My platform is a t-shirt customizing website. We allow users to customize their shirts and then place orders. We would like to use stripe as the payment gateway for this. Rather than having those users type in their credit card information every single time during checkout, we want to enable storing of said card / account. The platform allows users to link to their Ecommerce website, like Shopify, to sell said designed t-shirt

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Which will then get picked up by the platforms CRON to process orders through event bridge. Which then will apply a charge automatically to that user

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Hopefully that makes sense

slow orchid
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Okay, so you definitely do not want Stripe Connect at all. My understanding is you just have customers (the people paying) visit your site and order t-shirts. That's a normal "payment flow". Just you want to store their card details so that if they come back later they can pay quickly because you saved their info, like Amazon and most websites do right?

lost belfry
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The thing is they can connect their Shopify store and have others order those products [ the designed products ] on their storefront

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So resaler

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To answer your question yeah technically yes, just need something to charge against when they place orders

slow orchid
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but that's completely different from what you described lol

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if they are resellers, they are definitely going to get paid which is what you didn't like in that screenshot right?

lost belfry
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How are they getting paid, when we are the ones charging them to create the shirt send the shirt etc..

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We are not paying them anything

slow orchid
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hum

lost belfry
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You can think of this exactly as Printful

slow orchid
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If I am John Doe and want to buy that store's t-shirt, aren't they getting paid?

lost belfry
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They are getting that "paid" through Shopify not our platform. They can place their designed products to Shopify at a higher price to indicate how much they are receiving. When orders are placed on the platform, we charge something

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Merchants who connect to our store does not recieve any payment from the platform

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They charge whatever they need to on their Storefront, when connecting the products

slow orchid
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gotcha

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But yeah it's impossible for you to charge their Stripe account in any way here. So you basically are accepting payments from each of those businesses. So they pay you (B2B) and in that world you have your Stripe account, and they are a Customer object with their saved PaymentMethod. But it's impossible to use their balance in their Shopify/Stripe account

lost belfry
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So stripe is the incorrect payment gateway for this then?

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Are they not able to store payment details to be used later on?

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Or what is this thing about transfer? can we not initiate a transfer for said order

slow orchid
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Stripe Connect will not work for this. Stripe will work totally fine, if you build your integration to accept payments from those individuals. You just thought "oh they have a Stripe account, let me debit their balance" which is reasonable (and asked often), but not supported

lost belfry
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So on the platform, I need to use customer portal?

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This allows them to store billing information to charge, is that correct?

slow orchid
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No, nothing to do with CustomerPortal at all

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Sorry I'm not trying to be cryptic, you just seem quite lost (fair really) and you're trying to find a perfect product and that won't really work. Unlearn most of what you skimmed/thought you knew.
You;re a business, you're charging an entity (here a company for your service), use the basic "Accept a payment" guide: https://stripe.com/docs/payments/accept-a-payment

lost belfry
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How would you handle payments made from a CROn that needs to be automatic

slow orchid
lost belfry
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Ok, so does this make sense.

I will add a card input form on my site which will vault that payment method

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This vaulted card can be used to initiate that payment

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Is that correct

slow orchid
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yep

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The best option is to simply use our Checkout product which lets you collect card details (or any other payment methods) while starting a Subscription to charge say $15/month for example

lost belfry
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Will that vaulted card be returned as a payment method which ican store on my db, to be used again for later charges?

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We won't be using reoccuring subscription charges, only when the order is placed do we charge

slow orchid
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but it still all works with Checkout to collect card details yes

lost belfry
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Meaning a CRON that processes orders, can technically say hey I want to use this vaulted card to charge

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Is that correct?

slow orchid
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yes

lost belfry
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Ok great, thanks. Will just use this rather than connect

slow orchid
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yeah Connect is specifically if you facilitate payments for them in this world. So if you built the whole payment flow on top of your manufacturing/shipping feature

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You're not wrong to think "but they have a Stripe Account with funds, why can't I debit them". We want to build this one day too 🙂

lost belfry
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Sounds good apprecaite the help

slow orchid
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sure thing!

lost belfry
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Sorry one thing, Do i need to intiaiate a payment intent inorder to just have a page where they can vault the card?

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Ill have a specific page to just input card information to vault

slow orchid
lost belfry
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Thank you!

slow orchid
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sure thing!