joshua-webhook-failure | Stripe Developers | Page 1

sharp raptorBOT Feb 7, 2024, 10:44 PM

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severe pilot Feb 7, 2024, 10:44 PM

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Here's an event ID evt_1OhJcuGco2mvL6zTeLfC1ucQ

grave breach Feb 7, 2024, 10:52 PM

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Hi, taking a look here

severe pilot Feb 7, 2024, 10:53 PM

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Thanks!

grave breach Feb 7, 2024, 11:02 PM

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It might take some time to debug here, thank you for your patience

severe pilot Feb 7, 2024, 11:02 PM

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No problem

grave breach Feb 7, 2024, 11:17 PM

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Have you already reached out to your hosting provider?

severe pilot Feb 7, 2024, 11:19 PM

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We are a hosting provider 😄

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But if it's a routing issue from you to us, it would be helpful to get a traceroute/mtr

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We also have both ipv6 and v4 - does stripe use one or the other generally?

grave breach Feb 7, 2024, 11:19 PM

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Ohh, sorry. I dod not realize that.

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We're just trying to eliminate any issues that might be on the hosting provider.

severe pilot Feb 7, 2024, 11:20 PM

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We can raise with the upstream network provider if it's related to routing. But, if you have a more specific error from the request, that could help too (SSL handshake for example)

sharp raptorBOT Feb 7, 2024, 11:24 PM

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last valley Feb 7, 2024, 11:28 PM

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joshua-webhook-failure

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@severe pilot unfortunately we don't really have much to share here. When we try to connect to your server, we don't get a response, we don't receive HTTP headers, looks like something on your end is blocking our request so that's what you need to ask your hosting provider to debug
We only use IPv4 if it helps

#joshua-webhook-failure