brianpawpartner | Stripe Developers | Page 1

stone crestBOT Feb 7, 2024, 4:36 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

brianpawpartner, 21 hours ago, 4 messages
brianpawpartner, 5 days ago, 12 messages

cold knoll Feb 7, 2024, 4:39 PM

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Hey there, can you share the failing request id?

dapper patrol Feb 7, 2024, 4:40 PM

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Yep

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https://dashboard.stripe.com/logs/req_kOHLKp5MIkHOgB

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ID only: req_kOHLKp5MIkHOgB

stone crestBOT Feb 7, 2024, 4:46 PM

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whole ermine Feb 7, 2024, 4:53 PM

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Hello! I'm taking over and catching up...

dapper patrol Feb 7, 2024, 4:53 PM

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Thank you

whole ermine Feb 7, 2024, 4:54 PM

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This is a live mode request and we can't really reveal information about an account's balance here (this is a public server). I will say that your understanding sounds correct to me, though.

dapper patrol Feb 7, 2024, 4:54 PM

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OK - yeah I just need to make sure a refund can't really fail

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even if it takes a while to fully process

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one follow up then

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is it possible to setup a reserve balance on our main platform account - say $1000 - so anything that comes up like this will be covered?

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I'm not 100% sure how that would work since with automatic payouts Stripe will debit our linked bank account when the balance goes below zero - so it would need to know to leave a reserve amount

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the alternative is to move to manuall platform payouts

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(sorry to bombard you)

whole ermine Feb 7, 2024, 5:00 PM

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Stripe can set a reserve on your account. There are details here: https://stripe.com/docs/connect/account-balances#understanding-connected-reserve-balances

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But it's not something you can control on your end unless you switch to manual payouts, as you said.

dapper patrol Feb 7, 2024, 5:01 PM

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Yeah I believe I looked at that - that seems to be for connected accounts only though - not the platform account

whole ermine Feb 7, 2024, 5:01 PM

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The first sentence there:

To ensure funds can be covered, Stripe holds a reserve on your platform account’s available balance to cover any negative available balances across your Custom and Express accounts.

dapper patrol Feb 7, 2024, 5:01 PM

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OK lol - I thought I had looked at that

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I will check that out

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thanks for your time

#brianpawpartner