#rock_17
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- rock_17, 23 hours ago, 9 messages
barren fiber
This is the invoice, and user didnt have a reciept for the month of January.
I asked this yesterday but couldnt figure out much through the docs
formal summit
Hi there 👋 thank you for the additional context, I wasn't sure what you were referring to initially. Do you have the ID of that Invoice that you can share (should start with in_)? I'm less familiar with the UI, and will be able to understand more about the flow by looking at the actual Invoice object.
barren fiber
I dont have the id for this.
formal summit
Hm, I'm not exaclty sure then. My suspicion is that it was a balance associated with the Customer object being applied to the finalized Invoice:
https://stripe.com/docs/billing/customer/balance
barren fiber
@formal summit in_1Ofs0KLXl3tZwXgD10eA3SZO can you check once.
formal summit
Yup, looks like the customer had accrued a balance, which is automatically applied to the next finalized Invoice for them.
barren fiber
What does that mean in terms of the invoice? can you simplify a little please. Thankyou
formal summit
Can you help me understand what isn't clear so I know what to elaborate on? The document I linked above explains what can lead to a Customer accruing a balance.
barren fiber
"the customer had accrued a balance," this particular thing? If customer got the payment then is it something to do with the platform as we aint seeing any reciepts for January?
formal summit
Gotcha, so this is more of a question of what happened with this one particular customer and their invoice, and is less of a question about how to buid your Stripe integration?
barren fiber
Yes
This was the first case of applied balance. and I am unaware as to what happened for this case so we can make any changes from our end if needed
formal summit
It looks like the previous Invoice for the customer was supposedly below our minimum charge threshold, so the Customer wasn't charged for that Invoice and instead it's amount got assigned to them as a customer balance where they owed you money. That balance got rolled forward to the next Invoice that was finalized for them.