#bruno_kittl
exotic bobcat
Hello do you have the ID for a time that this happened?
If you have the ID for one or both of the mandates that would also help a lot but I can try to look them up otherwise
astral dock
Unfortunately I don't have the mandate IDs, but I have requests IDs:
From 30.01:
- req_U5V9qCanuD80UX
- req_SbY6YhCxWY8g9T
- req_kuaSMvwey4Xo6v
From 06.02
- req_7lYPiC9fD1Y1Ka
- req_2ysIgWFTu3kCtv
exotic bobcat
Those work for me, thank you
exotic bobcat
Hello, huge apologies for the delay. The server has been very busy and I accidentally dropped this thread.
astral dock
No worries 🙂
exotic bobcat
I see these mandates are being created because of something the Customer Portal is doing but am not fully sure what
Consulting colleagues on this.
I am actually not sure how your integration can get the mandate ID here as it wouldn't have access to the ID when it was created and we don't send out an event for it.
Will let you know what we find, this may take a bit (5-10 mins is my guess) but it should be much sooner. Again my apologies
astral dock
I am actually not sure how your integration can get the mandate ID here as it wo...
That's the main thing actually, we don't use mandate IDs at all on our side 🤔 this error started on 30.01
I also tried to check the resources like payment intents, payment methods to see how the mandate look like, but I couldn't get the data from the API
I also checked the code base to make sure, but we don't use stripe.mandates anywhere on the code
astral dock
Will let you know what we find, this may take a bit (5-10 mins is my guess) but ...
Take your time 🙂
exotic bobcat
Gotcha, thank you for the context. I will see if we made a change here.
exotic bobcat
Hey apologies again for the delay, this definitely looks to be a bug on our side but we are still figuring out what exactly is causing it.
astral dock
No worries - Do you need any data/context from my side?
abstract gullBOT
exotic bobcat
I think we are good on that for now. Will definitely let you know. Also if you want to write in to our support team and DM me your email, I am happy to get back to you async, we will likely want to do that when escalating to the eng team anyways
astral dock
Sounds good to me - Sending via DM now
exotic bobcat
Thanks for the DM! Can you write a quick email in to us through this support form? https://support.stripe.com/?contact=true
I can fill in most of the details, I would say just mention the error and that you talked to me on Discord and I can grab
exotic bobcat
I am good. Just grabbed it! Thank you for your patience, will get back to you through that email