celestial_chipmunk_86783 | Stripe Developers | Page 1

woeful waveBOT Feb 6, 2024, 4:56 AM

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left oyster Feb 6, 2024, 4:56 AM

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Could you provide some concrete example, ie a Customer Id, and the report you generated?

leaden linden Feb 6, 2024, 4:57 AM

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So we generated the report from 'Payments' by clicking the export button.

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It was for all customers

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the relevant metadata columns are appearing blank in the report, though they've been filled on our website and are present in the back end of stripe

left oyster Feb 6, 2024, 4:58 AM

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Then isn't that the metadata of the PaymentIntent object?

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Let's look at some concrete example

leaden linden Feb 6, 2024, 5:00 AM

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It's for customers who have selected they would like to learn about donating as part of their will

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so it's a custom field i believe??

woeful waveBOT Feb 6, 2024, 5:00 AM

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signal orchid Feb 6, 2024, 5:02 AM

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Hi @leaden linden I'm taking over this thread

leaden linden Feb 6, 2024, 5:02 AM

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Thanks!

signal orchid Feb 6, 2024, 5:04 AM

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So you set the metadata on customer objects, not PaymentIntent objects, am I right?

leaden linden Feb 6, 2024, 5:04 AM

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When exporting the report or?

signal orchid Feb 6, 2024, 5:04 AM

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I want to clarify where you set the metadata to

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Do you have an ID of an object that has the metadata?

leaden linden Feb 6, 2024, 5:06 AM

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Is this what you mean?

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Or this?

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Sorry I am new to this role and just working out the Stripe back end

signal orchid Feb 6, 2024, 5:07 AM

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Can you send me the object ID?

leaden linden Feb 6, 2024, 5:08 AM

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id": "pi_3ObvqbAmqVgZzVT90PIaZrFZ"

signal orchid Feb 6, 2024, 5:08 AM

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Ok, that's a PaymentIntent object

leaden linden Feb 6, 2024, 5:09 AM

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"Donation Post ID": "39341",

signal orchid Feb 6, 2024, 5:09 AM

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How do you export the data? can you send me the URL to the page where you performed the export?

leaden linden Feb 6, 2024, 5:09 AM

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Is this the one?

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ok1

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https://dashboard.stripe.com/payments?status[0]=successful

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

signal orchid Feb 6, 2024, 5:10 AM

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Ok. and you don't see the same metadata on the csv file?

leaden linden Feb 6, 2024, 5:11 AM

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No, the data is appearing blank

signal orchid Feb 6, 2024, 5:12 AM

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I did a quick test and I can see metadata in the exported file

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Did you check all columns before export?

leaden linden Feb 6, 2024, 5:14 AM

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Did the column appear blank for Lucy Whyte when you exported?

signal orchid Feb 6, 2024, 5:15 AM

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These are the metadata that I set to PaymentIntents. Yours may look different

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Do you see any column names that end with (metadata) ?

leaden linden Feb 6, 2024, 5:15 AM

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Ok! It seems to have the right column there. Thankyou

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Appreciate your help!!

#celestial_chipmunk_86783