mshawk-connect-requirement | Stripe Developers | Page 1

woven kestrelBOT Feb 5, 2024, 9:16 PM

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half coral Feb 5, 2024, 9:16 PM

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Hello, can you send me the ID of one of these accounts? acct_1234

heady bay Feb 5, 2024, 9:19 PM

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acct_1OgVqTQM8yD6GVqO

half coral Feb 5, 2024, 9:20 PM

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Thank you, checking in to this and will get back to you

heady bay Feb 5, 2024, 9:20 PM

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TY

half coral Feb 5, 2024, 9:29 PM

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I am consulting my colleagues about this, I see a message about the URL not being able to be reached but am unsure what may prevent that. https://admin.corp.stripe.com/notification/evt_1OgZ6MQM8yD6GVqOZxdpq8yN

heady bay Feb 5, 2024, 9:30 PM

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but the website is accessible

half coral Feb 5, 2024, 9:30 PM

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To browsers yes, sometimes servers or firewalls can prevent Stripe's automated services from reaching out to your server

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Or maybe it is another error and this message is a red herring. Trying to dig deeper with colleagues

heady bay Feb 5, 2024, 9:32 PM

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please,,TY

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also im looking at the invidual accounts documentation and I dont see URL being a must to have

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https://stripe.com/docs/connect/custom/onboarding#US+US+custom+full+individual+card_payments,transfers+us-2023

half coral Feb 5, 2024, 9:34 PM

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I actually do see it on that page when I set the settings to what I see your accounts being created as

heady bay Feb 5, 2024, 9:36 PM

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these are for onboarding business account ,, the custom account for the driver should be individual

half coral Feb 5, 2024, 9:38 PM

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Yep that is what I have the doc set to

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Still looking in to the reachability error

heady bay Feb 5, 2024, 9:39 PM

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copy that, but why does stripe ask for a website even though its an individual account ?

woven kestrelBOT Feb 5, 2024, 9:47 PM

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half coral Feb 5, 2024, 9:48 PM

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I am honestly not sure about the reason behind this requirement. That may be something our support team can speak to as it may be some sort of regulatory requirement https://support.stripe.com/?contact=true

heady bay Feb 5, 2024, 9:49 PM

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yes, I just spoke to them before our conversation and they said its required, they couldn't explain why though and they advised to include the company website on the driver account

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am I able to add my team here to this chat?

hard vortex Feb 5, 2024, 9:56 PM

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mshawk-connect-requirement

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@heady bay I'm taking over but I don't really grasp the overall issue you're having. Yes a URL is required, yes you can pre-fill that URL in the API and that URL has to work and be able to be loaded not just in a browser but from real code making HTTP request(s) to your server

heady bay Feb 5, 2024, 10:23 PM

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I will relay the message to devs and probably will add them here for further investigation, because the URL is reachable from the browser but I will have to make sure of the rest . can we keep this chat channel open

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also would you be able to take a look into the same ID and tell me what else other than the URL causing the account to be restricted right away after onboarding

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acct_1OgVqTQM8yD6GVqO

hard vortex Feb 5, 2024, 10:25 PM

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You can call the Retrieve Account API https://stripe.com/docs/api/accounts/retrieve and look at the requirements property to see everything (or look at it in the Dashboard).

#mshawk-connect-requirement