#amarsbar2000
mental palmBOT
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- amarsbar2000, 2 hours ago, 11 messages
finite cosmos
Hi Toby!
trail phoenix
Hi 👋 I'm not sure I'm grasping the question. Are you trying to decide whether you want to grant access to your service before you know definitively that a payment has succeeded?
finite cosmos
No worries. I'm trying to find out the recommended lifecycle for subscription for asynscronous payment methods like ACH debit or UK SEPA Direct Debit
I found this resource https://stripe.com/docs/billing/subscriptions/overview?locale=en-GB#subscription-lifecycle
It recommends that when a sub is created, your system should wait until the invoice is paid, and then provision access to the system
The problem is for asynscronous payment methods where the invoice is not marked paid until 24-48 hours after the customer submits their payment methods
This leads to a bad CX because the customer completes their account setup, stripe checkout but can't access our service for 24-48 hours
Is there a recommended flow for subscription for asynscronous payment methods like ACH debit or UK SEPA Direct Debit
trail phoenix
That's a business decision that is up to you to make, whether you want to provision your service before you know you've been paid for it and take on the cost risk associated with that, or the CX risk of telling customers they have to wait until their payment clears.
finite cosmos
Ok thanks