docbraaa | Stripe Developers | Page 1

delicate dustBOT Feb 5, 2024, 11:55 AM

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pseudo lichen Feb 5, 2024, 11:55 AM

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Hello! We can only help with developer/integrations questions in English here. For help in other languages please contact support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sour kraken Feb 5, 2024, 11:55 AM

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Ok, i'll try to explain it in english

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I explain it here ?

pseudo lichen Feb 5, 2024, 11:59 AM

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Sure

delicate dustBOT Feb 5, 2024, 12:01 PM

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sour kraken Feb 5, 2024, 12:03 PM

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So, i'm the CTO of a web plateform. This plateform use stripe.

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We give our users ability to create SEPA/CARD subscriptions through APi and stripe express accounts

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I'm currently facing a blocked payment one of theses accounts

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I don't know how to prevent blocking and why it happen

pseudo lichen Feb 5, 2024, 12:05 PM

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Any examples you can share?

sour kraken Feb 5, 2024, 12:06 PM

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What do you mean ? Payment id ?

pseudo lichen Feb 5, 2024, 12:06 PM

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Yep

sour kraken Feb 5, 2024, 12:07 PM

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Id: pi_3Og8fRQ0dChycsO20uzCfRVQ

runic merlin Feb 5, 2024, 12:11 PM

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hi! I'm taking over this thread.

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I think the error message is pretty clear:

[...] if you need assistance processing a payment please contact us via https://support.stripe.com/contact/ for further information
so please contact Stripe support for this

sour kraken Feb 5, 2024, 12:12 PM

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Lol

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Speaking with 3 people of support

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Nobody can tell me why

runic merlin Feb 5, 2024, 12:14 PM

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the why is explained in the error message:

The payment is blocked due to a high likelihood of chargeback.

#docbraaa