arccos8x | Stripe Developers | Page 1

tardy dragonBOT Feb 5, 2024, 10:47 AM

#

rotund linden Feb 5, 2024, 10:47 AM

#

hi there!

slow oar Feb 5, 2024, 10:47 AM

#

Hi !

rotund linden Feb 5, 2024, 10:47 AM

#

what's your question?

slow oar Feb 5, 2024, 10:48 AM

#

I sent a payment link to my customer

Capture_decran_2024-02-05_a_11.45.44.png

#

And he has this error

tardy dragonBOT Feb 5, 2024, 10:49 AM

#

slow oar Feb 5, 2024, 10:49 AM

#

He already called his bank

rotund linden Feb 5, 2024, 10:50 AM

#

looks like the payment was declined by the bank. so as mentioned in the screenshot, the user need to try a different payment method or contact their bank

#

there's nothing you or Stripe can do

slow oar Feb 5, 2024, 10:51 AM

#

His bank told him that the problem was with Stripe

rotund linden Feb 5, 2024, 10:52 AM

#

then you can try asking Stripe support about this: https://support.stripe.com/contact

#arccos8x