#sj057
forest jasperBOT
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- sj057, 5 days ago, 6 messages
prisma slate
Looks like you haven't finished account onboarding. Can you click on the "View details" link and provide the needed information?
quaint dove
Yes..but i am creating credit note in test mode...does in test mode we need finished setting up my account...
prisma slate
Yes you need, even in test mode
quaint dove
But i am able to create creditnotes in test mode with 5 to 10 line items..with above status
prisma slate
I'd suggest you complete the onboarding and try again.
quaint dove
ok..In case of 5 line item it is loading screen for creating credit note
but if i am trying create credit note with more than 10 line item it does not loading credit note screen
quaint dove
Hi @prisma slate , screen is loading if i try to issue credit note in case of 10 line litems added in invoice ..if i my invoice has more than 10 line items ...i am getting attached screen
prisma slate
Have you completed the onboarding?
quaint dove
No.I am using this account for testing purposes...for onboarding it required real-time data input..that i am lacking....Above scenario i am have tried 4 to 5 days back...at that time it was working...
prisma slate
Can you open browser console and see if there are any errors?
prisma slate
can you copy and paste value of request_log_url here?
prisma slate
It looks like a Dashboard problem. Can you report it to stripe support https://support.stripe.com/contact/email so that they can escalate it to the relevant team?