_fbrd666 | Stripe Developers | Page 1

arctic solsticeBOT Feb 5, 2024, 3:34 AM

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azure stag Feb 5, 2024, 3:35 AM

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hello! are you using the Customer portal to allow your customers to upgrade their plan? If so, can you share an example Subscription id where you're seeing this issue?

light talon Feb 5, 2024, 3:56 AM

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sub_1Na6BaImFOsfVEtUVxkDpi8H

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Yes, the customers can login via home portal to upgrade their plan themselves

azure stag Feb 5, 2024, 4:00 AM

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ah yeah, so if the subscription is sending an invoice to collect payment, the customer won't be able to update the Subscription - it's a limitation : https://stripe.com/docs/customer-management#customer-portal-limitations

Customer management

Manage customer relationships with your business.

#_fbrd666