#anna_20594
hard bolt
unique mason
Hi, you'd want to reach out to WordPress directly.
unique mason
Can you add more details to what issues you're seeing?
Can you share the request id with me? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
unique mason
no, it is not. You can delete your key from here.
I'm asking you to share the request id of the failed request. It starts with req_
swift sapphire
all of those events fail it happens each time^
unique mason
can you share the evt_ id with me?
Instead of a screeshot, just copy/paste the evt_ id here please
Just one is fine
unique mason
that works
swift sapphire
here is event live page https://featherglasswine.com/event/test-event/
unique mason
I do not understand what the issue is here, you create a payment intent, https://dashboard.stripe.com/logs/req_gPXCrzWj7Y0rIr and then you cancelled it, https://dashboard.stripe.com/logs/req_Rpr2v1rL0yhZou
Both the of these requests are returning 200
swift sapphire
no we get a request on this website to set up payment and it won't accept payment i didn't cancel anything
we get that message each time someone attempts to make a payment on stripe with website
see this
unique mason
I shared the request the request that cancelled the payment intent. You'd need to debug this on your end
Are you the developer?
unique mason
You need to talk to your Platform and ask them to debug why they are making these requests to cancel the Payment Intent
swift sapphire
the website itself?