#kikoh-connect-balancetrasactions

1 messages · Page 1 of 1 (latest)

main wolfBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

small stratus
#

(responding to bot- new issue unrelated to prior support items)

olive abyss
#

Hi 👋

Where are you creating the payment methods?

small stratus
#

Currently we're generating them via the stripe API (using Go), during checkout.

#

If there was a way to detect when the card account updater performs an action for a given payment intent/charge that would cover what we need. I'd been looking at the other end of things (from the settlement data).

#

On the settlement side we just see this object, which doesn't give detail on the originating source

image.png
olive abyss
#

Okay, sorry I wasn't clear enough. Are you creating these cards on the Platform account or the Connect Account?

small stratus
#

ah gotcha- on the connected accounts, using direct charges

#

we only see the card account updater fee in our platform payouts though, nothing in the payouts for the connected express accounts

olive abyss
#

We strongly recommend against using Direct charges with Express accounts

small stratus
#

for this scenario, what would the behavior be if we used destination charges? Would there be more information available for associating this charge with a given connected customer?

olive abyss
#

Do you have an example balance transaction I could review? Unfortunately I don't think there is a way to tie this back to an individual account but I'd like to take a look

small stratus
#

sure yeah- "txn_1ObDfGC7IA1e6peTOqCNzrME", this is for halix.io. Let me know if you need more info

olive abyss
#

Okay so the merchat specified, this isn't the Express Account?

small stratus
#

that balance transaction is visible for the platform account Halix.io, in one of our payouts. We don't process charges directly though, only our express customers do, so our understanding is that this fee was triggered by an express account (but since we are the platform that fee is going to us)

#

(the payout context is po_1ObZ8vC7IA1e6peTvhCeLg9T)

olive abyss
small stratus
#

we've noticed it is mixed a bit, at least with direct charges. As the platform we see these fees card updater fees, vault of payment method fees, and the payout processing fee, while our customers currently pay the largest part which is the direct stripe transaction fee (2.5% + 30c per our stripe contract)

olive abyss
#

Still looking to see if we can ID the Connect Account associated with the fee

small stratus
#

thank you, appreciate your time on this

olive abyss
#

When you retrieve this via the API, what is in the source parameter?

small stratus
#

it's not valued unfortunately 😦

#

currently I'm fetching it via a balance transaction list request, which I'm looping over the balance transactions of

olive abyss
#

it's not valued unfortunately
You mean null?

small stratus
#

yeah

#

that screenshot I'd shared is everything I'm able to see from the object

olive abyss
#

Unfortunately there isn't anything I can find on the API side of things to identify the specific Connect Account or CA transaction this is linked to. I would recommend checking with Support here: https://support.stripe.com/contact to see if they have a way of linking them outside of using the API

small stratus
#

sounds good, I appreciate your time. One last general question, based on your earlier statement- what are the main reasons Stripe strongly recommends using destination over direct charges with express?

olive abyss
#

Express accounts have only limited access to the Dashboard. This means they do not have the necessary tools to handle things like customer disputes. It can increase the amount of chargebacks the Express Account experiences and you, the Platform, are responsible for any negative balances on the Express Account.

small stratus
#

gotcha, whereas if we do destination charges we as the platform would be able to manage the disputes ourselves?

#

(since all funds would flow through us)

olive abyss
#

The Charge objects are saved to your account so they show up in your dashboard where you have access to the full suite of tools we provide to assist with issues like disputes and refunds. (If you use Destination Charges)

small stratus
#

makes sense, I follow

#

thanks for your help!

olive abyss
#

Sure thing! I'm happy to shed what 💡 I can 🙂