hemabhravee | Stripe Developers | Page 1

versed geyserBOT Feb 2, 2024, 1:45 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

hemabhravee, 14 hours ago, 10 messages
hemabhravee-account-support, 1 day ago, 4 messages
hemabhravee, 1 day ago, 11 messages
hemabhravee, 1 day ago, 8 messages

coral osprey Feb 2, 2024, 1:45 PM

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hi there!

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can you share more details? like a request ID (req_xxx) of the topup?

viscid lotus Feb 2, 2024, 1:48 PM

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sure - tu_1OfMw6PPIXPp2tMK0aGGYVkc

versed geyserBOT Feb 2, 2024, 1:49 PM

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viscid lotus Feb 2, 2024, 1:51 PM

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no wait sorry thats the id of the topup. How can I find the request id?

coral osprey Feb 2, 2024, 1:55 PM

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found the request ID: req_66nZqH75eoHeDf

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and you are saying that the amount was not added to the account balance?

viscid lotus Feb 2, 2024, 2:00 PM

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yepp the balance is not getting updated

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I've checked botth from the UI as well as by fetching the balance object

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The balance was -102000 and is not changing

tall quail Feb 2, 2024, 2:18 PM

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Hi we're not that great with balance questions in here

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We mostly focus on developer sdk and api questions

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Recommend you ask our support team for help on this

#hemabhravee