grossi81.luca

[frozen birch]

Well the 10 seconds after confirmation is expected in some situations depending on if you're handling the webhook events:

Your webhook endpoint redirects your customer to the success_url after you acknowledge that you received the event. If your endpoint is down or the event isn’t acknowledged properly, your handler redirects the customer to the success_url 10 seconds after a successful payment.
https://stripe.com/docs/payments/checkout/fulfill-orders#handle-redirect-behaviour

Do you have a screen capture that demonstrates the behaviour?

End-to-end would be good so I can see where the delays occur exactly

[drifting pelican]

yes let me share

thanks!

This is prd

This is test

[frozen birch]

Can you share the req_xxx or cs_xxx ID for that session you created there? I want to look at the end-to-end duration for the request at our end

Have you looked at the duration of your code/logic form your backend that initialises the API request to us?

[drifting pelican]

this has been a while so not sure what this session was

[frozen birch]

You mention this only happens in production. Where is your production server located?

[frozen birch]

Can you re-create a new one now?

[drifting pelican]

Well what we see now is that we don't have that issue. It sounds strange, but it "feels" like at the beginning of the month the issue is much less then at the end of the month

but let me do it

[frozen birch]

Yeah I mean there could have been a minor increase in latency for a brief time that you noticed on those requests. Can happen, sure. Hard to say for sure

[drifting pelican]

need to ask our devops

[drifting pelican]

Well the difference between 1 second and 10 seconds is not minor 😦 we lose a lot of business because of that

[frozen birch]

What I would recommend is writing in to our team with specific details of when you noticed the increased latency, IDs, as much details as possible, etc

And we can investigate from there. It's a bit beyond the remit of Discord: https://support.stripe.com/contact/email?topic=api_integration

[frozen birch]

True, but there's no proof yet that the delay is actually from our API/servers

Which is what we'd need to establish

[drifting pelican]

Both test and prod are google cloud multi region servers

[frozen birch]

As I said, write in with all these details and dates/IDs and we can take a look further

[drifting pelican]

ok thanks man