#invester1357
heavy zephyr
swift sand
Are you looking for the way to identify whether the subscription is downgraded, so that your system can be notified?
ocean glen
well, I can tell that it's been downgraded on my end. but I don't want to downgrade them immediately. I want them to keep the yearly benefits until the end of the billing date that they initially signed up for.
so I want to zero out their invoice credit balance basically at the end of the yearly subscription
so if they do 500/year on feb 2nd 2024. they keep those benefits until feb 2nd 2025. regardless if they downgraded to another plan.
but on feb 2nd 2025, I want them to start paying the new price for their plan that they changed to somewhere in between the yearly plan.
swift sand
I see! In this case, I'd recommend using Subscription Schedule to only change to downgraded monthly price after the current yearly cycle ends. Here's the guide about how this can be done: https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases#changing-subscriptions
ocean glen
so when I listen to the webhook and it's event_type == 'customer.subscription.updated':
do I just modify the subscription schedule?
if it's a downgrade
because this looks like a custom solution, will webhooks work?
or do I need to create this subscription schedule on the customers initial purchase
swift sand
For future update on the subscription with Subscription Schedule, subscription_schedule.* events will be sent. Only when the yearly cycle ends and the actual subscription is changed to monthly price, then customer.subscription.updated' will be sent on the price changes
ocean glen
ok let me try it real quick now.
my main concern is, when I use the stripe customer portal and make a downgrade there, it sends a customer.subscription.updated event =/
swift sand
Ah! I'm afraid that Customer Portal doesn't support Subscription Schedule, i.e. only downgrade after the current cycle ends. This is only possible with direct API integration
ocean glen
gotcha....so if I want to avoid direct api integration
should I just credit the user and downgrade them as soon as they update the plan to a lower tier?
and manually change their invoice balance in a webhook upon the downgrade
swift sand
That will be up to your business decision on how you would like to handle the immediate downgrade
ocean glen
sounds good. ok thank you river