#jixxy5116
twilit pawn
Yeah the test card info won't work in livemode - d you have details on how it's stalling out?
flat cedar
The said the form just spins for several minutes and nothing happens. When I check the backend of the website the GF form doesn't capture the information.
When I look at the dummy entry flow, the test data processes, then the form saves the entry in the backend. So it appears it's stalling somewhere. My guess would be an inforrect live signing secret?
twilit pawn
It could really be anything - it could be that the publishable key is incorrect/still pointing to testmode, maybe your secret key didn't get updated correctly, it's hard to tell with those vague details and w/o knowing exactly what your integration is doing
flat cedar
hm okay. I am going to reset the connection and try connecting it again.
Just waiting for the client to access their Stripe account.
twilit pawn
If you have more details on what specifically is happening on your frontend while the form is spinning that would be helpful to share
flat cedar
Okay, I'll see if i can get more details
Am i correct in thinking that I don't need the test secret signature in there anymore?
twilit pawn
You shouldn't need it anymore if you're fulling move to livemode/production
flat cedar
great, thanks.
Okay, in the clients account under the event logs it says "Pending webhook response" after a new payment was created.
"Several webhooks that are subscribed to the event haven't successfully responded yet"
twilit pawn
When you switched to livemode did you switch our your webhook signing secret to the correct one?
flat cedar
Yes I had them create a new one. "livemode": true, <–That appears in the payment_intent.created
do i need to disable the other webhooks that were created?
twilit pawn
Are you using the exact same endpoint URL in live/test mode?
flat cedar
yes
twilit pawn
Gotcha - is your webhook handler able to process events coming in from live and test mode? Those events would need to be verified with different signing secrets
flat cedar
The testing one worked great yesterday, we tried it twice, then turned of testing mode and generated a new signing secret. That's the one that appears to fail. I just had a new one generated. Is it worth trying again with the new one? I am not sure what else I can do, the settings seem fine?
Would it make a difference if I selected Stripe Payment Form versus Stripe Field? Just in terms of it processing the information?
twilit pawn
When you generated the new sigining secret you made sure to update in your code as well, right?
flat cedar
I was using the Gravity Forms connection so I just saved it in the form settings.
twilit pawn
Have you checked with the gravity forms folks to make sure you're not missing a step to move fully to live mode?
flat cedar
I have not but I will go do that as well.
Is it possible that the connection will time out?
twilit pawn
Do you mean the webhook connection?
flat cedar
yes, will it disconnect if the person's internet is slow? I know I am grasping at straws here but everything seems to be set up correctly.
twilit pawn
A user's internet connection shouldn't really have anything to do with the webhook eents not passing verification - if someting was wrong on the hosting providers end and we (stripe) couldn't connect to that endpoint at all that would be aproblem, but that isn't the same as your specific customer having a spotty internet connection
shut pawnBOT
flat cedar
okay, so here's the screenshot from the person that just tried submitting. They said the blue spec by the submit button just spins and nothing happens
When I look at the stripe dashboard now, it says it's an incomplete transaction and they didn't input a payment method, but it's a required field before it will submit,