charlie-googlepay-mobile | Stripe Developers | Page 1

thin elmBOT Jan 31, 2024, 11:26 PM

#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

jzhc9jzhc9, 1 hour ago, 17 messages
jzhc9jzhc9, 2 days ago, 11 messages
jzhc9jzhc9, 2 days ago, 4 messages
jzhc9jzhc9, 2 days ago, 77 messages
jzhc9jzhc9, 5 days ago, 29 messages
charlie-apple-pay-swift, 5 days ago, 12 messages
and 1 more

pastel cape Jan 31, 2024, 11:26 PM

#

@reef wyvern yeah it's almost always a configuration issue on your device mostly

#

charlie-googlepay-mobile

#

what do you see at the top of https://stripe.com/docs/stripe-js/elements/payment-request-button?

reef wyvern Jan 31, 2024, 11:37 PM

#

Screenshot_2024-02-01-10-36-58-311_com.android.chrome.jpg

#

The issue is in test mode everything worked

#

But in prod it's just my phone somehow

pastel cape Jan 31, 2024, 11:37 PM

#

Okay so you do see Google Pay as expected there which in theory means your phone is configured properly

#

what do you see on https://rsolomakhin.github.io/pr/gp2/ ?

#

(that's a weird open-source demo from google that can debug a config issue)

reef wyvern Jan 31, 2024, 11:38 PM

#

Screenshot_2024-02-01-10-38-20-667_com.android.chrome.jpg

pastel cape Jan 31, 2024, 11:41 PM

#

okay so right now it looks like it's all configured fine

#

Do you have a "Live mode" URL I can look at?

reef wyvern Jan 31, 2024, 11:41 PM

#

Umm it's in our app

pastel cape Jan 31, 2024, 11:41 PM

#

ah in a mobile app?

reef wyvern Jan 31, 2024, 11:41 PM

#

Jack the other day tried it

#

And initially I thought it didn't work at all but turned out it's just my phone

#

Yeah, I can send you the link and test account

#

It should work for most of the phones I think

#

It's just the environment checking method returning false I believe.

#

We couldn't find more details about how this check is done

#

pastel cape Jan 31, 2024, 11:44 PM

#

yeah I wouldn't install an app on a phone I don't know. But basically you say this exact same app works on another Android phone, just not yours?

reef wyvern Jan 31, 2024, 11:45 PM

#

Correct

#

And I also used some other apps and Google pay worked fine

pastel cape Jan 31, 2024, 11:47 PM

#

yeah other apps are less relevant I would say. But if your exact real/production app works fine on other phones then I'd say it's mostly a quirk of your phone and to leave it at that.

reef wyvern Jan 31, 2024, 11:47 PM

#

😢

#

At this stage I have no idea how many models will be impacted

#

We tested on another 2 and both worked

pastel cape Feb 1, 2024, 12:11 AM

#

yeah I asked someone else on my team but we can't figure out anything else. You could try our sample app https://github.com/stripe/stripe-android/tree/master/example and see if that works? And maybe otherwise try to see if there's a way to extract verbose logs to understand what happens on your device

#charlie-googlepay-mobile