moustache2371 | Stripe Developers | Page 1

gray onyxBOT Jan 31, 2024, 5:14 PM

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slate sky Jan 31, 2024, 5:16 PM

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Hello! I don't believe this has changed recently. Payments that are pending past the due date of an Invoice always mark them past due as far as I know.

upper dirge Jan 31, 2024, 5:29 PM

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OK, just tried to do a little research. That invoice has no due date and that subscription has no "days until due" set. Also could you explain why this customer's subscription is still active despite having a pending payment: https://dashboard.stripe.com/customers/cus_PSrJ6KpHrptuqC

Is there a way for me via the API or my clients via the dashboard to adjust the default days until due for bank account payments?

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or this customer: https://dashboard.stripe.com/customers/cus_PRklv6te83Sqgl
I hope I am not being difficult... I have one pain in the a$$ client that NEEDS to know and I honestly have no idea what to tell them

slate sky Jan 31, 2024, 5:37 PM

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Invoices set up for automatic payment are due immediately, which is why a pending payment makes them overdue.

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It's likely you have settings in the Dashboard here that are causing the behaviors you're seeing: https://dashboard.stripe.com/settings/billing/automatic

upper dirge Jan 31, 2024, 5:39 PM

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I looked through those settings before reaching out. I don't think that is it or at least I am not sure which setting.

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OK. I think I see something. All of the subs that are past due with pending payments where triggered by a subscription change, not a regular renewal. I bet that is the source of it. I still wish they would behave the same way

slate sky Jan 31, 2024, 5:47 PM

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Ah, so you're updating the Subscription, and that requires an immediate payment, and that's not happening, so it's past due?

upper dirge Jan 31, 2024, 5:48 PM

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exactly

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I am looking through the docs to update a subscription but I am not seeing anything that would change the behavior. https://stripe.com/docs/api/subscriptions/update

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At least I know now. Thank you

slate sky Jan 31, 2024, 5:53 PM

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Maybe this? https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#immediate-payment

upper dirge Jan 31, 2024, 5:57 PM

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I had proration set to 'none' and billing_cycle_anchor set to "now" so I dont think that would work

slate sky Jan 31, 2024, 5:58 PM

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I just mean that documents why we would require immediate payment.

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billing_cycle_anchor set to now would do it, yep.

upper dirge Jan 31, 2024, 6:02 PM

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I see. Thank you!

#moustache2371