bluejay1056-account-support | Stripe Developers | Page 1

delicate vaultBOT Jan 31, 2024, 11:02 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

bluejay1056, 23 hours ago, 17 messages

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@chilly jacinth :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

chilly jacinth Jan 31, 2024, 11:04 AM

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Kindly assign someone quickly.

unique belfry Jan 31, 2024, 11:04 AM

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as mentioned above, please ask your question here: https://support.stripe.com/contact

chilly jacinth Jan 31, 2024, 11:05 AM

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It's technical question

unique belfry Jan 31, 2024, 11:05 AM

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what's your technical question?

chilly jacinth Jan 31, 2024, 11:07 AM

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Is there any method by virtue of which we can add fund in stripe account

unique belfry Jan 31, 2024, 11:08 AM

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in test mode, you can use one of these tests cards to add balance to your account: https://stripe.com/docs/testing#available-balance

chilly jacinth Jan 31, 2024, 11:09 AM

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Can I do it from dashboard?

unique belfry Jan 31, 2024, 11:10 AM

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you can make a test payment from the dashboard yes:

chilly jacinth Jan 31, 2024, 11:12 AM

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Basically I want to add fund in the stripe account so that I can transfer it later to another account

unique belfry Jan 31, 2024, 11:13 AM

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sur so what's your question?

chilly jacinth Jan 31, 2024, 11:14 AM

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How to do that techinaclly using methods mention in stripe doc

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rn_image_picker_lib_temp_6b0ed1f6-67d9-4ad0-b732-018df08e3b86.jpg

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I'm using this code it's throwing an error of insufficient balance

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What to do

unique belfry Jan 31, 2024, 11:15 AM

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I'm confused.
earlier you asked how to add funds from the dashboard. now youa re asking how to make payouts with the API?

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so can you clarify exactly what you are trying to do?

chilly jacinth Jan 31, 2024, 11:17 AM

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Using the above code I got error insufficient funds so I thought I need to add fund so my issue will resolved.I can be wrong .My ultimate goal is to run this payout.create method and get a response

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rn_image_picker_lib_temp_94bb731a-acc1-4223-bfd2-5815fc6b5228.jpg

unique belfry Jan 31, 2024, 11:20 AM

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yes, and I already told you how to add funds to your account. so what's your question?

chilly jacinth Jan 31, 2024, 11:21 AM

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Will you kindly tell me once again.I wasn't able to understand

unique belfry Jan 31, 2024, 11:22 AM

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do you want to do it in the dashboard or with the API?

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and you want to do this in test mode or live mode?

chilly jacinth Jan 31, 2024, 11:23 AM

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I want to first run it in test then live and want both the ways api and dashboard

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🙏🙏

unique belfry Jan 31, 2024, 11:24 AM

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in live mode you can't do this, you would need real payments from users.
in test mode: click on the "+" button in the top right corner of the dashboard, click "payment", and then use one of these test cards https://stripe.com/docs/testing#available-balance

chilly jacinth Jan 31, 2024, 11:32 AM

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Is there any other way to communicate

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I think I'm not able to make you understand

unique belfry Jan 31, 2024, 11:33 AM

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you asked me how to add funds to your test account so you can try a payout?

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and I just explained you how ot do it

chilly jacinth Jan 31, 2024, 11:33 AM

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How to resolve the api issue

unique belfry Jan 31, 2024, 11:34 AM

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yes, so you need to increase your balance to avoid this error

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and I explaind you how to do it

chilly jacinth Jan 31, 2024, 11:35 AM

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I just paid 500GBP to this account got an invoice

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After all the process you explain ed I'm getting same error

unique belfry Jan 31, 2024, 11:37 AM

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I just paid 500GBP to this account got an invoice
how did you do this? did you use the test card I shared?

chilly jacinth Jan 31, 2024, 11:39 AM

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Yes

unique belfry Jan 31, 2024, 11:39 AM

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can you share the PaymentIntent ID (pi_xxx)?

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or the Request ID (req_xxx) that is returning the error?

chilly jacinth Jan 31, 2024, 11:40 AM

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rn_image_picker_lib_temp_c14f0685-63a5-412e-a3ce-4337129c1a19.jpg

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I just added bank details with an account .In connect portal I can see that data

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rn_image_picker_lib_temp_3136361c-aeee-4d2d-985e-85dedb456ab7.jpg

unique belfry Jan 31, 2024, 11:41 AM

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can you share your account ID (acct_xxx)? it's at the top of this page: https://dashboard.stripe.com/settings/account

chilly jacinth Jan 31, 2024, 11:41 AM

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Ok

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acct_1OeGlTQrOJcVwb4G

unique belfry Jan 31, 2024, 11:43 AM

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this is a custom account... so youa re using Stripe Connect? you never mentioned this...

chilly jacinth Jan 31, 2024, 11:43 AM

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😞

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Sorry

unique belfry Jan 31, 2024, 11:44 AM

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and here the failed request you are talking about: https://dashboard.stripe.com/test/logs/req_rJlpbXukOBPmTT

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so you are trying to send money from your main Stripe account to your bank account?

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your main account has $0 available balance, so it's expected to fail

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it means you didn't do what I suggested earlier:

in test mode: click on the "+" button in the top right corner of the dashboard, click "payment", and then use one of these test cards https://stripe.com/docs/testing#available-balance

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please do this and it will work

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here:

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and with this card: 4000000000000077

chilly jacinth Jan 31, 2024, 11:49 AM

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I did it but with default card number .I showed you the invoice

chilly jacinth Jan 31, 2024, 11:51 AM

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unique belfry so you are trying to send money from your main Stripe account to your bank accou...

It'll be other person bank account not mine It's showing I've negative balance

unique belfry Jan 31, 2024, 11:53 AM

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I did it but with default card number
what is default card number? you need to use 4000000000000077 or it won't add the money to your available balance

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It'll be other person bank account not mine It's showing I've negative balance
I don't understand, sorry.

chilly jacinth Jan 31, 2024, 11:54 AM

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After clicking on payment it's showing the below image

rn_image_picker_lib_temp_d5d23ef6-eec7-40ba-ae2c-83bd9b9a3cab.jpg

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I filled data

rn_image_picker_lib_temp_df0bd7d3-9b91-4a1b-8482-e065f7609af1.jpg

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rn_image_picker_lib_temp_c674a5b0-974a-4625-95a9-c91671d9b863.jpg

knotty anvil Jan 31, 2024, 11:56 AM

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Hey! Taking over for my colleague. Let me catch up.

chilly jacinth Jan 31, 2024, 11:57 AM

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Yes please help me

knotty anvil Jan 31, 2024, 11:57 AM

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It seems that you managed to complete the payment according to the latest screenshot no ?

chilly jacinth Jan 31, 2024, 11:57 AM

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Can you see the above chats

knotty anvil Jan 31, 2024, 11:58 AM

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Yes of course

knotty anvil Jan 31, 2024, 11:58 AM

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unique belfry and with this card: 4000000000000077

If you want to have immediate available balance, then you need to use this test card

chilly jacinth Jan 31, 2024, 12:00 PM

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I'm getting error from the below code

rn_image_picker_lib_temp_3a95e9c3-7537-4b35-a3c6-13060596a948.jpg

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rn_image_picker_lib_temp_8bff393f-94a6-4064-9484-b79c6056dfc3.jpg

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All these I'm doing inside connect portal

knotty anvil Jan 31, 2024, 12:01 PM

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chilly jacinth I'm getting error from the below code

You need to make a check on the available balance, before creating a Payout

chilly jacinth Jan 31, 2024, 12:01 PM

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After doing the process by Soma I can see this

rn_image_picker_lib_temp_0396045f-3090-4aa8-ae22-4ed18d5dad12.jpg

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Still the api throwing error

knotty anvil Jan 31, 2024, 12:01 PM

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just after the console.log(balance)

chilly jacinth Jan 31, 2024, 12:02 PM

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Yes

knotty anvil Jan 31, 2024, 12:02 PM

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Ah you have automatic payouts enabled on that connect account ?

chilly jacinth Jan 31, 2024, 12:02 PM

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rn_image_picker_lib_temp_0c77a0bc-600e-4dbc-98e6-7d806b9e91aa.jpg

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Tell me what to do .I need to submit task today 😞🙏

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Hello

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@knotty anvil

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@knotty anvil

knotty anvil Jan 31, 2024, 12:09 PM

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Please don't use mentions we are monitoring all threads

chilly jacinth Jan 31, 2024, 12:10 PM

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Bro I just want response from the api that's all

knotty anvil Jan 31, 2024, 12:11 PM

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Yes you've got the answer from the API according to the latest screenshot you've shared

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What is the remaining issue ?

chilly jacinth Jan 31, 2024, 12:12 PM

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I have added fund already why it's showing insufficient how to judge how much will be sufficient

knotty anvil Jan 31, 2024, 12:14 PM

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Do you have automatic payouts enabled on that connected account ?

chilly jacinth Jan 31, 2024, 12:15 PM

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How to check that kindly guide

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Get result thank you

knotty anvil Jan 31, 2024, 12:23 PM

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https://support.stripe.com/questions/understanding-daily-automatic-and-manual-payouts#:~:text=If you turn off automatic,will arrive the next day.

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