#jan123459371

1 messages ยท Page 1 of 1 (latest)

frail cragBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

tepid pebble
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๐Ÿ‘‹ happy to help

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would you mind sharing the account ID?

lucid vapor
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acct_1OeZr6FK6WphvSpj

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acct_1OeZn8FQLo6Bu6s7

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difference is:
First is business type company
Second is business type individual

tepid pebble
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sorry still haven't looked at these yet

lucid vapor
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ok. Please do ๐Ÿ™‚

tepid pebble
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I can't really see how you added the VAT

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would you mind sharing the request where you applied these changes?

karmic dirge
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Hey! Taking over for my colleague. Let me catch up.

lucid vapor
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ok. Just for explanation:
Its the VAT and Billing address of the invoice issuer which is missing on the invoice

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any update?

karmic dirge
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How are you creating the invoices ?

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is it a destination charge ?

lucid vapor
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yes

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have a look into the accounts above.

When calling accounts->create I specified VAT and address, but in dashboard no address and VAT is shown. Also nothing in invoice pdf

karmic dirge
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Feel free to ask to join and see if this can fit your use case

lucid vapor
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no no

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its not only the vat

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its the complete address which is missing for the issuer

karmic dirge
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Yes which are the business details, right ?

lucid vapor
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yes, should be

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i specified it in the create call of the account

karmic dirge
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You want to display the VAT and the address of the Connect account or the customer ?

lucid vapor
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yes. For VAT i can create workaround via custom fields.

But not for the address

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also tried to enter the address in the dashboard for a connect account. But it is not saved and still empty

karmic dirge
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yes. For VAT i can create workaround via custom fields.
Sorry, but this doesn't answer my question: You want to display the VAT and the address of the Connect account or the customer ?

lucid vapor
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the connect account

karmic dirge
lucid vapor
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customer has address and vat if specified

karmic dirge
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You need to reach out following that form and see if the beta can fit your use case

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because otherwise, your platform account details will be visible on the invoice as you are using destination charges

lucid vapor
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i mean by "no no" that the VAT is not the big issue. Since I can use custom fields.

But the address of the connect account is not written on the invoice or anywhere visible in the dashboard

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no, i use the field "issuer" with the connect account. So the issuers details must be visible

karmic dirge
lucid vapor
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man

karmic dirge
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i use the field "issuer" with the connect account
Can you share a requestId ?

lucid vapor
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yes one moment.

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req_jMhYCldzAwooNu

karmic dirge
karmic dirge
karmic dirge
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This will take into consideration only the branding and supporting information but not the vat and the business details

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If you want to display the VAT and the business details, then you need to ask for the beta and see if that could match your use case

lucid vapor
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but the name of the issuer is written where the address is considered to be

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i cannot even specify the address data in dashboard

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maybe that is the reason ๐Ÿ˜‰

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if i enter business address here and click save and reopen the window its still empty

karmic dirge
frail cragBOT
karmic dirge
lucid vapor
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issuer is working like "on_behalf_of". It applies branding and contact information to the invoice. And in my pdfs the contact of the account is missing address. Which is due to missing contact data in the account. But I cannot specify it in dashboard and the data in the create call of an account is ignored

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i must use issuer because payment_method_type is "customer_balance"

steady maple
lucid vapor
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i try. wait please

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response:
This application does not have the required permissions for the parameter 'company' on account 'acct_1OeZr6FK6WphvSpj'.

steady maple
lucid vapor
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req_6nWb61oXQnRO7m