#falit94
lucid gyroBOT
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- falit94, 14 hours ago, 17 messages
ashen radish
taking a look
for this particular subscription the last attempt to pay this invoice result in a charge decline
you can learn more about why by visiting this page https://dashboard.stripe.com/payments/pi_3OcYdYLskip0AhmJ0jnwciin
solemn wagon
for past 3-4 times, it's the same beahviour , the customer has card added .. the payemtn should be deducted automatically which doesn't happen. Then we send them an invoice , they manuallly pay again and it succeeds
ashen radish
with the same card?
but the card was declined by the issuer
this is not something we have any control over
ashen radish
they must have been either card testing or just using different cards each time
ashen radish
in that case you need to ask your customer to go to the Customer Portal and change their default payment method