maidul2683 | Stripe Developers | Page 1

sterile wadiBOT Jan 31, 2024, 10:27 AM

#

lost nexus Jan 31, 2024, 10:27 AM

#

hi there!

#

can you share the Subscription ID (sub_xxx)?

mint spoke Jan 31, 2024, 10:34 AM

#

sub_1OeafJGy1ZD0df4rvwpr7X6S

#

sub_1OeZe3Gy1ZD0df4rJXvNpWjg

#

I am using live env and live info

lost nexus Jan 31, 2024, 10:38 AM

#

if you check the PayementIntent of the first Invoice, you can see the issue: https://dashboard.stripe.com/payments/pi_3OeafKGy1ZD0df4r1nnN3mKS

#

You previously attempted to charge this card. When the customer's bank declined that payment, it directed Stripe to block future attempts.

#

so the customer needs to use a different payment method, or they need to contact their bank to understand the issue

lost nexus Jan 31, 2024, 11:11 AM

#

I jsut deleted your message, please don't share card numbers here on a public channel

#

and it's the bank that blocked the transaction, not Stripe

#

that's why I said the customer will need to contact their bank

#

there's nothing Stripe can do here

mint spoke Jan 31, 2024, 11:17 AM

#

thnaks

#

can you share me why payment failed

lost nexus Jan 31, 2024, 11:19 AM

#

no idea, all I can say is the bank declined the payment

mint spoke Jan 31, 2024, 11:20 AM

#

thnaks

#

soma

#

May I know any problem to pay by master card

lost nexus Jan 31, 2024, 11:23 AM

#

we do support Mastercard: https://stripe.com/docs/payments/cards/supported-card-brands

mint spoke Jan 31, 2024, 11:26 AM

#

look pls

lost nexus Jan 31, 2024, 11:28 AM

#

what's your question?

#

please directly ask https://support.stripe.com/contact

mint spoke Jan 31, 2024, 11:29 AM

#

It said stripe block this card

#

May I know why ?

lost nexus Jan 31, 2024, 11:31 AM

#

please directly ask https://support.stripe.com/contact

#maidul2683