#jan123459371
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- jan123459371, 19 hours ago, 20 messages
- jan123459371, 5 days ago, 17 messages
proud crypt
Yep, with an Account Link: https://stripe.com/docs/connect/express-accounts
abstract totem
I used account link
but the dashboard gives the message above AFTER completing process of account link
proud crypt
Sure, but could be that more verification information is required or they didn't provide everything/complete the onboarding. You'd create a new link: https://stripe.com/docs/connect/express-accounts#handle-users-not-completed-onboarding
proud crypt
Ok, but as I said the process is async so perhaps we need more information
abstract totem
according to api account object its: "requirements.eventually_due": "person_1OeZrkFK6WphvSpj2TMA9kp8.verification.document"
proud crypt
This can happen and your integration needs to be able to handle it. Just create another Account Link for the same acct_xxx and it should collect any required info
abstract totem
no it doesnt
tested multiple times with "individual" and "company" business type
the account can issue invoices and receive payments
but the
proud crypt
Then I guess they need to speak to support
abstract totem
i dont want to
because its just "requirements.eventually_due": "person_1OeZrkFK6WphvSpj2TMA9kp8.verification.document"
that is not user friendly if all accounts need to do that (every test account prints that message)
proud crypt
Have you sent this user a new Account Link like I've advised?
abstract totem
there is no advise for a new account link
it says, they need to contact stripe support
proud crypt
Sure, but could be that more verification information is required or they didn't...
That's exactly what I said here actually
proud crypt
it says, they need to contact stripe support
Then they should do that. I'm not really sure what you want me to suggest other than what I have already
abstract totem
that is not helpful. The site you sent says "if not completed onboarding successfully". But the details_submitted is true which (according to doc) means onboarding is successfully completed
proud crypt
It means that onboarding details have been submitted. But, as I stated already, the process of verification is async. We have processes to check the data submitted and at times can require additional information from such users. This is all detailed here: https://stripe.com/docs/connect/handling-api-verification#determine-if-verification-is-needed
In those scenarios, you should be able to create an Account Link and send to the user to re-collect outstanding requirements. If that doesn't work, then perhaps they do need to speak to support directly