#regrakk-account-support

1 messages · Page 1 of 1 (latest)

wild fableBOT
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@cerulean python :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cerulean python
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Hi @trail fractal I really need help please

trail fractal
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hello! if you reach out to Stripe Support - https://support.stripe.com/contact, they'll be able to advise you on your questions! I'm sorry to have to redirect you, but we mainly help with developers who want to integrate directly with the Stripe API here on this channel so we don't really have the expertise to help with regards to your specific issue/question

cerulean python
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it’s regarding why the api has blocked my payments for this customer consistently for 3 weeks and then now it hasn’t leading to a chargeback which has locked my account

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I don’t have any access to funds and they have not responded sadly 😦

trail fractal
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blocked charges and locked accounts doesn't fall under our area of knowledge. I'm sounding like a broken record here, but unfortunately there's really nothing that we can do to help you on this channel and you'll want to reach out again to Stripe Support to nudge them about your situation

cerulean python
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Is there any way you can direct me to them as I haven’t heard from them since 36hrs ago

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and the account being closed is getting closer and frankly I’m extremely worried

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I understand there isn’t much you can do thank you and sorry for bothering

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just it’s a very critical case

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Any help would be really appreciated