natepinsky-sub-status | Stripe Developers | Page 1

echo wyvernBOT Jan 30, 2024, 10:10 PM

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low badger Jan 30, 2024, 10:14 PM

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Taking a look!

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Do you have an example subscription that you're comparing this one to?

cosmic sonnet Jan 30, 2024, 10:18 PM

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On sub_1ObR42CcKlYJxALVDQRqq8H2, the first charge was SEPA debit and the subscription went to unpaid when it failed

low badger Jan 30, 2024, 10:37 PM

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Hm, I see both were transitioned to active. The first payment for sub_1ObR42CcKlYJxALVDQRqq8H2 was processing and failed a few days later, which is when the subscription was moved from active to unpaid

cosmic sonnet Jan 30, 2024, 10:40 PM

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Yes, that is expected. But sub_1ObMCPCcKlYJxALVqfPrWKJM didn't move from active to unpaid when py_3ObMCPCcKlYJxALV12Fz9TWj failed

low badger Jan 30, 2024, 10:53 PM

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Sorry for the delay! Taking a closer look

low badger Jan 30, 2024, 11:08 PM

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Still looking!

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Once the PaymentIntent was updated to processing for that in-process SEPA payment, the Subscription was moved to active. This is expected: https://stripe.com/docs/billing/subscriptions/overview#succeeded

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Still digging into the unpaid piece

echo wyvernBOT Jan 30, 2024, 11:24 PM

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natepinsky-sub-status

low badger Jan 30, 2024, 11:48 PM

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Still working on this! Haven't been able to reproduce yet

cosmic sonnet Jan 30, 2024, 11:52 PM

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I was able to reproduce by creating the subscription with a test card that fails using the deferred payment intent flow. When that charge fails, open the stripe-hosted invoice page and pay with SEPA direct debit (subscription has to be in EUR, SEPA has to be enabled for billing)

low badger Jan 30, 2024, 11:54 PM

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Could you share the subscription ID from this test?

cosmic sonnet Jan 30, 2024, 11:55 PM

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sub_1OeNabCcKlYJxALVPry4ZYik

low badger Jan 31, 2024, 12:28 AM

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Sorry for the delay. We're sometimes able to reproduce this so still investigating

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Okay, getting closer! I think we've found the cause

low badger Jan 31, 2024, 12:54 AM

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I won't be able to resolve the issue here, unfortunately. Could you open a support request at https://support.stripe.com/contact/ and mention that you were discussing with developer support on Discord? Please also include the subscription IDs you flagged above. I'll look out for the case so we can continue to discuss over email

cosmic sonnet Jan 31, 2024, 12:57 AM

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Will do. Thanks for your help so far!

low badger Jan 31, 2024, 12:57 AM

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Sure thing!

#natepinsky-sub-status