adityalystlocdeveloper_33428 | Stripe Developers | Page 1

wanton daggerBOT Jan 30, 2024, 2:22 PM

#

bitter bridge Jan 30, 2024, 2:22 PM

#

i modified the setting in 3d secure still its not working

#

Can you send me the ID of a subscription that you saw this behavior on?

tender heron Jan 30, 2024, 2:23 PM

#

sub_1OeHujARWDrZZuifpSunapMy its canceled after 30days i want to cancel in 2 days

#

#

already done this still its not working

#

i removed card to make payment failed

bitter bridge Jan 30, 2024, 2:27 PM

#

Thanks for the ID, looking in to it

#

Can you tell me what exactly you did with your test clock experiment? I can piece it together from logs but if you tell me that can help speed this up a lot

tender heron Jan 30, 2024, 2:31 PM

#

basically i took subscription then i upgraded subscription with diffrent price and before stripe actully try to charge customer i removed card to make payment fail i want to cnacel subscription in 2 days if payment is incomplete

#

its cancelled but after 30days

bitter bridge Jan 30, 2024, 2:42 PM

#

I actually don't see that invoice going in to a requires_action state, from what I can see it was open. That setting is more for saved payment methods requiring 3DS when being automatically charged than it is for cancelling subscriptions after a manually paying user got a 3DS error

#

There should be another setting for this though

tender heron Jan 30, 2024, 2:44 PM

#

yes where to see this?

bitter bridge Jan 30, 2024, 2:45 PM

#

This setting https://dashboard.stripe.com/settings/billing/automatic

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

"Manage failed Payments for subscriptions"

#

The amount of time you tell it to retry over is how long the user will have I think

tender heron Jan 30, 2024, 2:48 PM

#

1 day will retry the payment right

#

after every one day?

#

what should be the setting for days

bitter bridge Jan 30, 2024, 2:52 PM

#

It looks like smart retries gives a minimum of one week

#

If you set a custom retry policy you can set it to retry after 1 day twice

#

Keep in mind that this is the overall retry policy for your entire account

tender heron Jan 30, 2024, 2:55 PM

#

then after 4 retries subscrption will cancel right

#

what is the cancel reason their

bitter bridge Jan 30, 2024, 3:02 PM

#

Can you test that setting quickly with a test clock? It should show you if it cancels properly and the event will have the proper cancellation reason

#adityalystlocdeveloper_33428