johan | Stripe Developers | Page 1

young gobletBOT Jan 30, 2024, 1:12 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

johan-account-support, 6 days ago, 3 messages

ember jacinth Jan 30, 2024, 1:14 PM

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We asked for this to be enabled for all our connected accounts and we were added this week. I have sent multiple emails to stripe support but still no luck, they can't help me to fix this error it's been almost a week since I raised this issue

broken heart Jan 30, 2024, 1:14 PM

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MOTO is a private feature so we can't discuss it in detail on discord. But based on the error, it is possible that the account you're trying to test MOTO on isn't correctly configured to access MOTO features.

ember jacinth Jan 30, 2024, 1:14 PM

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I understand but I can't get any help by email and I can't get any help here, where do I go next?

broken heart Jan 30, 2024, 1:15 PM

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Definitely understand your frustration. Support is often backlogged so it might take them a while to respond.

You could try chat support via
https://support.stripe.com/?contact=true

ember jacinth Jan 30, 2024, 1:15 PM

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when I request MOTO to be enabled in all our connected accounts, is it just for production? I assume is for all test connected accounts as well right?

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Yeah I have done that a few times but they always send me to email

broken heart Jan 30, 2024, 1:16 PM

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If configured correctly, it should work for Live and Test mode both yes.

ember jacinth Jan 30, 2024, 1:17 PM

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how come you guys don't have access to MOTO support here even though is dev related?

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is there a specific team I can get transfer to so I can get a more accurated answer? I really need to resolve this problem please

broken heart Jan 30, 2024, 1:18 PM

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I wish I could help but we just help developers with API/SDK related questions.
For queries related to features like MOTO, you'd need to work with our support team as they're better equipped to handle this.

ember jacinth Jan 30, 2024, 1:20 PM

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okay I understand. thanks for the help and clarifying

#johan