chrtze

[elder sky]

hi there!

you can learn more about the pause feature here: https://stripe.com/docs/billing/subscriptions/pause

[torn swallow]

I tried contacting stripe support about this and they advised me to pause all our existing subscriptions via the dashboard to change the behaviour. very weird.

[torn swallow]

thanks. the question for me is how to detect a paused subscription (paused from the customer portal). in our webhook, we only check the status of the subscription (which is "active" even if it's paused). is there any other method to check that case?

[elder sky]

you can check this property: https://stripe.com/docs/api/subscriptions/object#subscription_object-pause_collection

and you should receive a customer.subscription.updated event when that happens

[torn swallow]

thanks 🙂 that's what i was looking for. is this sent at the end of the billing cycle or at the moment when you actually pause it?