snow11252024 | Stripe Developers | Page 1

warm tartanBOT Jan 30, 2024, 7:36 AM

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dim oak Jan 30, 2024, 7:36 AM

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Have you visited https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges ?

Use of the statement_descriptor parameter on PaymentIntents for car...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dry chasm Jan 30, 2024, 7:37 AM

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Yes, I read it.

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also https://stripe.com/docs/payments/account/statement-descriptors

Statement descriptors

Learn how statement descriptors work.

dim oak Jan 30, 2024, 7:38 AM

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So which part in the doc you require more clarifications?

dry chasm Jan 30, 2024, 7:41 AM

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I just think I did and checked everything follows the document but it is still not working.

dim oak Jan 30, 2024, 7:42 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dry chasm Jan 30, 2024, 7:48 AM

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of course, here it is req_tj47b9MQHg52vM

dim oak Jan 30, 2024, 7:52 AM

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Ok, you are still using statement_descriptor for a card payment, and that's why it's unsuccessful

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Looks like you are using a plugin. You mgiht want to reach out to the plugin developer and ask them to fix this problem.

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