theasteve | Stripe Developers | Page 1

keen vigilBOT Jan 29, 2024, 4:34 PM

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obtuse ibex Jan 29, 2024, 4:34 PM

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Hello

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Sure, can you provide a Subscription ID?

brittle arch Jan 29, 2024, 4:36 PM

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sure

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sub_1MNLnQJrL4BQxxcU74NmQHdh

obtuse ibex Jan 29, 2024, 4:37 PM

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Thanks, looking

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Okay so what is happening is that past Invoices are being attempted for payment (after the Sub was canceled) but I don't see any new Invoices being created after the cancellation occurs.

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Is that what you mean when you say "still being charged"?

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That you don't expect past Invoices to be paid at this point?

brittle arch Jan 29, 2024, 4:41 PM

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Only outstanding invoices should be available for payment intent. But it a subscription is canceled it shouldn't allow payments to go thru.

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With the subscription ID, is it possible to trace the request to when it was canceled? or verify that the subscription is canceled?

obtuse ibex Jan 29, 2024, 4:43 PM

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Yep, it was canceled on 1/9: https://dashboard.stripe.com/logs/req_hgVezTBZ0Q2s8H

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There was no Invoice created after that point

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So only outstanding Invoices were paid after that as you stated.

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So going to need more info on why you believe the Subscription is still being charged after this cancellation occurred?

keen vigilBOT Jan 29, 2024, 4:44 PM

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brittle arch Jan 29, 2024, 4:54 PM

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Thanks @obtuse ibex for the help. I will gather more information to diagnose based on the information you provided. Yep, it was canceled on 1/9: https://dashboard.stripe.com/logs/req_hgVezTBZ0Q2s8H When I try to access the link you shared I get No request log found with the specified ID. The log may have passed its retention period.

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Could ou share that with me please

obtuse ibex Jan 29, 2024, 4:55 PM

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You may be logged into the wrong account in that case?

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The log is not past retention

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You should also be able to see the log directly from the Subscription page: https://dashboard.stripe.com/subscriptions/sub_1MNLnQJrL4BQxxcU74NmQHdh

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If you can't load that page then you are logged into the wrong account.

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My guess on your confusion is that the last Invoice for the Subscription was created 1/7 but wasn't paid until 1/29

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So maybe that is making you think the Sub is still being charged?

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However that is considered an outstanding Invoice upon cancellation.

brittle arch Jan 29, 2024, 5:08 PM

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ahh I see

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Thanks @obtuse ibex I think that might be the confusion

brittle arch Jan 29, 2024, 5:28 PM

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@obtuse ibex would want your advice, what would be the best way for looking if a new invoice has been made for a specific subscription?

verbal briar Jan 29, 2024, 5:28 PM

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HI 👋

I"m stepping in as my colleague had to go

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I would recommend retrieving the Subscription via the API and passing in the expand=['latest_invoice'] parameter to allow you to investigate the most recent invoice for that Subscription

brittle arch Jan 29, 2024, 5:31 PM

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thanks I want to do something like "Is last invoice after subscription was canceled, if so log error"

#theasteve