bewolfchiro | Stripe Developers | Page 1

dreamy riverBOT Jan 29, 2024, 4:23 PM

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odd tide Jan 29, 2024, 4:23 PM

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Hi there

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This is for a WisePOS E reader?

sly sun Jan 29, 2024, 4:23 PM

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Yes that's correct

odd tide Jan 29, 2024, 4:24 PM

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Okay and can you give me more details exactly on what happens? You tapped Settings --> entered PIN --> updated wifi via Network?

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And can you confirm that your Wifi is WPA-Personal or WPA2-Personal encryption and password protected?

sly sun Jan 29, 2024, 4:25 PM

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I turned it on and it said connect to WiFi so I clicked on my network and it doesn't connect. Just saves it

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I do have a password protected wifi network from Comcast business

odd tide Jan 29, 2024, 4:26 PM

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Okay try following the stteps here: https://stripe.com/docs/terminal/payments/setup-reader/bbpos-wisepos-e#wifi

sly sun Jan 29, 2024, 4:29 PM

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Still not connecting

odd tide Jan 29, 2024, 4:29 PM

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Okay in that case the best thing to do is to take a video of exactly what is happening and send an email to our Support team via https://support.stripe.com/contact/login and they can send you a replacement if the device is determined to be broken.

#bewolfchiro