outrageous_flamingo_84994

[harsh peak]

hi! well I think an Exchange is more something that is built on top of the primitives of the Stripe library/API than an explicit feature of the Stripe platform.

You can process refunds through the Terminal(https://stripe.com/docs/terminal/features/refunds) as part of that overall flow you'd build

[arctic anvil]

thanks, Im aware of how to process refunds, it is in store exchanges that are the diffculty. Especially when customer facing

[harsh peak]

I see, what specific difficulty are you running into?

[arctic anvil]

Well imagine you bring an item back to store. You return one item (so back to inventory) and then take another (inventory reduces). We have to put all of this through as seperate transactions and from a retail point of view and a finance point of view this is not efficient

On previous systems Ive been able to do all of the In/Out on a single transaction and charge or refud the difference as required

[harsh peak]

I imagine 'previous systems' are more like complete e-commerce solutions; Stripe Terminal is a platform that provides a POS that you can plug in and build your own e-commerce system around

[arctic anvil]

Our E-commerce team dont seem to have found a solution to this either hence the reach out to the community

[harsh peak]

as such things like modelling inventory and an overall "transaction" that involves multiple steps like updating inventory databases, processing a refund, issuing emails etc, is more of a thing you'd build and plug the relevant parts into Terminal

[harsh peak]

what specific difficulty are you running into into when coding the refund element? Can I help with that?

[arctic anvil]

No its ok, i will go back to the Ecommerce team to look in to the build further