yan014

[unreal osprey]

No you can't use customer credit balance to pay a paymentIntent or charge

If you don't use Stripe invoicing, you should consider arrange a refund to your customer by other means

[raven bloom]

I have to refund the customer and then ask him to make a new payment?

[unreal osprey]

Alternatively you can "use" the credit in your own invoice system by reducing the chargeable amount based on the customer's available balance, and then create a customer balance transaction https://stripe.com/docs/api/customer_balance_transactions/create to deduct the balance from this customer.

[raven bloom]

Thanks but the money need to go on a Connected Account

[unreal osprey]

You mean you want to create a transfer to send the funds to a connected account?

[raven bloom]

Yes

[unreal osprey]

https://stripe.com/docs/api/transfers/create

[raven bloom]

Yes but i cannot use the credit of my customer right ?

[unreal osprey]

That's entirely up to you

For example, if you want to transfer $2 to a connected account, you just need to create a customer balance transaction to deduct $2 from the customer's balance

[raven bloom]

Or this balance at the customer's corresponds to money available on our "general" Stripe account and I'll just have to make a transfer from our general Stripe account to the Connected account and then decrease the customer's balance. Is that it?

[unreal osprey]

No, that's the customer's balance, not your Stripe account balance

[raven bloom]

So I do:

• A transfer whose destination is the connected account, but I have to specify which source in my transfert ?
• A customer balance transaction to reduce our customer's balance?

[unreal osprey]

No you don't need to specify a source when creating a transfer