#chckdra

1 messages · Page 1 of 1 (latest)

wind cliffBOT
halcyon holly
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For example in pi_3OdgRSBGasr0RNIF0d20J5sY, it requires customer to complete the action in https://dashboard.stripe.com/logs/req_MfuZuDq8UZEExO. However, no action was taken and the payment was failed eventually: https://dashboard.stripe.com/events/evt_3OdgRSBGasr0RNIF00XLrMad

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heavy folio
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ITs weird, cause customer did take action. They all provided proof of funds taken from their bankaccount

Is there an edge case that might have caused this? Most transactions go through perfectly. Few of them have this issue

halcyon holly
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Based on the records, no action was taken in pi_3OdgRSBGasr0RNIF0d20J5sY, pi_3Ode01BGasr0RNIF0BVANRHE and pi_3OdT4OBGasr0RNIF1qfxZdIF whereas customer didn't approve the transaction in pi_3OdRkqBGasr0RNIF1GEcePYI

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You can check the payment_intent.payment_failed event for the reason of failures

heavy folio
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How could this happen? Please take a look at the screenshot. 07:24 the customer took the action.

pi_3OdRkqBGasr0RNIF1GEcePYI

Did we not implement something right?

image.png
halcyon holly
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pi_3OdRkqBGasr0RNIF1GEcePYI took the action, but customer declined the payment: https://dashboard.stripe.com/events/evt_3OdRkqBGasr0RNIF1H0L8fkG

You can find in last_payment_error.message: "The customer did not approve the PaymentIntent. Provide a new payment method to attempt to fulfill this PaymentIntent again."

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Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

heavy folio
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As of my knowledge iDeal doesnt pre authorise and hold the funds, If customer accepts payment thats the only way it would get deducted from their bank. Why the funds got deducted as seen on screenshot. When apparently Stripe Dashboard mentions the customer declined the payment. We even asked the customer their flow and they said she did accept the payment on iDeal and her banking environment so what is causing this discrepancy?

halcyon holly
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This channel is for technical integration question, and we don't have necessary expertise with the bank charge. I'd recommend reaching out to Support https://support.stripe.com/contact with the payment intent and bank charge proof, so that they can check with the relevant team

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heavy folio
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Thanks River

But dont you think it might be a potential implementation error

halcyon holly
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Based on the above error message, I don't see any integration issue since other customers are able to complete the payment successful with iDEAL payment

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Stripe returned the error based on the information returned by iDEAL

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Our Support will be able to help why iDEAL returned declined but the bank still proceeded with the charge

heavy folio
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Alright thanks