ticketman-customername-paymentintent | Stripe Developers | Page 1

edgy garnetBOT Jan 26, 2024, 6:01 PM

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slender forge Jan 26, 2024, 6:01 PM

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Hello! What's up?

earnest cairn Jan 26, 2024, 6:06 PM

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Hello!

It looks like the customer name is not being passed back to the dashboard on all transactions.

We see it on failed transactions in the test environment. We do not see it on any successful or cancelled transactions in production. Is this an API limitation or is it something we are doing wrong on our end

The screenshots here are from the dashboard. The one with the redacted payment intent ID is in production

slender forge Jan 26, 2024, 6:10 PM

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Can you paste one of the test mode Payment Intent IDs here which has the info displayed, and then another one which doesn't have the info displayed?

edgy garnetBOT Jan 26, 2024, 6:11 PM

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earnest cairn Jan 26, 2024, 6:12 PM

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without: pi_3OWmjZIbSH5OzC5G2ssZ9VuV

with: pi_3OPr6cIbSH5OzC5G1IFyispG

slender forge Jan 26, 2024, 6:15 PM

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Looking...

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As far as I can tell you're not doing anything wrong, and the underlying data available via the API for both has the information. I'm not sure why the Dashboard is only displaying it in some cases and not others.

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Since this is a Dashboard issue the best course of action would be to report it to Stripe support and work with them to find a resolution: https://support.stripe.com/contact/email

earnest cairn Jan 26, 2024, 6:22 PM

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Thank you for looking into this. I will reach out to Support

#ticketman-customername-paymentintent