#omidroostaeifarsi
1 messages · Page 1 of 1 (latest)
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- omidroostaeifarsi, 4 days ago, 12 messages
Hello! Can you give me the request ID showing that error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
Well, the main thing that jumps out at me is that you're passing in undefined as the value for external_account, which isn't valid. I don't think that would cause this particular error, but flagging as it's an issue that will prevent this request from working regardless.
Oh, this is an Express account. You, as the platform, can't change an Express account's external account. Only the Express account holder can do that via the Express Dashboard.
i correct the value of external_account to send, is there a way to solve it so that this operation can be done through the api through the platform panel
Not with an Express account, no. Have a look at the docs: https://stripe.com/docs/api/accounts/update#update_account-external_account
Once you create an Account Link or Account Session, this property can only be updated for Custom accounts.
- The instant payout option or button does not show in the Connect account
So our connect accounts under our platform don’t see this feature to begin with. - how can we activate this feature for them?
- How can we make these instant payouts on their behalf?
- How can we verify which of these external accounts connected to the connect accounts are eligible for the instant payout when we get an error api msg
All the express connect accounts are already linked to an external bank account, why can’t we just verify the current external accounts for instant payout eligibility?
Those are all questions you should ask Stripe support: https://support.stripe.com/contact/email