_shubhamjha | Stripe Developers | Page 1

untold starBOT Jan 26, 2024, 4:22 PM

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timber aspen Jan 26, 2024, 4:22 PM

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Hello

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You likely have this setting enabled at https://dashboard.stripe.com/settings/billing/automatic for those emails

lucid talon Jan 26, 2024, 4:23 PM

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hey today one of my customers reports that they recived email from stripe in which renew you subscription is subject but they have alredy cancel the subscription 5 months ago

timber aspen Jan 26, 2024, 4:23 PM

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Oh that's strange

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Can you provide the Subscription ID?

lucid talon Jan 26, 2024, 4:24 PM

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ok wait

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sub_1N8880SFtb35WIZNMKIbAYjT

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please see

timber aspen Jan 26, 2024, 4:29 PM

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Taking a look

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One min

lucid talon Jan 26, 2024, 4:29 PM

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ok sure

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?

timber aspen Jan 26, 2024, 4:39 PM

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Yeah doesn't seem expected to me that we would have sent this email. My colleagues are taking a deeper look but it will take several minutes.

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I'll circle back with an update in a bit

lucid talon Jan 26, 2024, 4:41 PM

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ok

untold starBOT Jan 26, 2024, 4:44 PM

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lucid talon Jan 26, 2024, 4:55 PM

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i am waiting for responce

high olive Jan 26, 2024, 5:15 PM

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Hello! I'm taking over and catching up...

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Sorry for the delay. It looks like we did not send the email for the Subscription you mentioned above. Instead, there's a separate, active Subscription in test mode which triggered the email.

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The email address for the Customer in test mode with the active Subscription is one of the emails on your Stripe account, so while we don't usually send out test mode emails, we do send test mode emails in this case because we've determined it's an "internal" email for one of your own people.

lucid talon Jan 26, 2024, 5:23 PM

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can i forward the email to you if you want?

high olive Jan 26, 2024, 5:26 PM

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To what end?

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Do you have more questions?

lucid talon Jan 26, 2024, 5:31 PM

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ok but its strange we have not received any email like this in test mode before , is it new features?

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not even this user got any email berfore for this

high olive Jan 26, 2024, 5:32 PM

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Yeah, this is a semi-recent change where we've started sending these emails in test mode.

#_shubhamjha